Operations Team Manager @ NGA Human Resources

Experienced multilingual project coordinator in fast-paced international environments
Experience working in teams distributed worldwide
Entrepreneurial mindset, analytical thinker, focus on continuous self-development
Good Business acumen
Entrusted with building trustful relationships with different stakeholders inside and outside the company
Experience working on both vendor and client side
Eager to join a revolutionary startup to bring effective contribution to the growth of the company

SYSTEM KNOWLEDGE:

LEADERSHIP SKILLS:

BUSINESS KNOWLEDGE:

Experiences

Implementation management of HRIS solutions for different Multinationals. Being in charge for several successful Go-Lives
Improve processes and data analysis regarding daily and weekly reporting, automating processes by
creation of templates and networking data
Project management of HR Software changes for four different large multinational clients. Being in charge for successful Go-Lives
Designing processes from Contract level to Detailed service levels for project planning
Maximise communication flow within the team and wider stakeholders
Training the client during cut-over phase on SaaS & PaaS solutions
Interpretation of Data and KPIs for reporting and analysis. Providing detailed explanations and
recommendations to senior management
Responsible for a team of 22 employees in payroll operations

Michiel van der Heide