I am passionate about motivating and inspiring others to be and do more. I am a confident leader with a heart and believe in thinking creatively, of stepping outside the box to find solutions to problems through collaboration and open communication. I believe in developing strong relationships and going the extra mile to deliver phenomenal customer service to all stakeholders in an organization.
Visiting Nurse Association of Hanover & Spring Grove
Since September 2000
Full-time
Hanover
United States - Pennsylvania
Oversee the daily technology operations of this non-profit home healthcare agency
Provide support for Windows 98, 2000 Advanced Server, XP and CE operating systems
Manage all network administration duties, including: setting up new servers, workstations, laptops and handheld devices; installation of software, setup of hardware, troubleshooting hardware and software issues, performing daily backups, patching software, installation and monitoring the corporate anti-virus software to insure timely updates, maintaining users accounts and monitoring security
Provide end-user support for in excess of 70 employees, in software applications and legacy software
Collaborate with key decision-makers and create privacy and security policies, that comply with the Health Insurance Portability and Accountability Act
Maintain the Iwatsu ECS telephone system, as well as, provide multi-line telephone system emergency backup
Conduct training sessions for end-users regarding the functionality of MS applications and the database, such as, “Care and Feeding of Laptop for Clinicians”
Advise the Chief Financial Officer on all technology products prior to purchasing
Subject Matter Expert (SME) on HIPAA, as a HIPAA Security Officer
Developed and implemented a technology and telecommunications orientation program for all new hires
Detailed Description
Research and provide cost analysis data for the CFO, prior to the company purchasing any technology or telecommunication device, resulting in an annual savings and increased efficiencies due to my recommendations Created and implemented a new hire technology and telecommunication orientation program, which since its inception has improved new hire ramp up time by 15 days, equaling increased productivity rates As a HIPAA Security Officer, ensure compliance to all policies and procedures Manage the operations of a 70 plus company, reporting directly to the CFO and CEO Oversee all third part vendor relations, as well as, independent and sub-contractors Developed and led cross functional team to examine fundraising and volunteer management software to promote staff efficiency and increase revenue streams Monitor and maintain network to ensure 99.99% uptime