Michael Stahl - Digital Interoperablity for Social Protection Schemes - Digital Health Transformation

About Me

A goal-oriented Consultant offering a proven record of success leading all phases of diverse digital transformation projects.

Working with Government, Social Protection Implementers and Development partners including ILO, WHO, WB, UNICEF, European Union, ADB, and GIZ - acknowledged for the ability to produce high-quality deliverables that meet timeline and organizational targets.

Specialities:

Recognized professional with more than 20 years of hands-on experience in international consultancy, IT implementation, business process redesign, and project management for the Health Sector. An accomplished Health Insurance implementer who always focuses on achieving exceptional results in a competitive work environment.

A solution-focused advisor who establishes and maintains solid client relationships by accurately understanding and addressing their needs promptly.
Excellent communicator leverages technical, business, and management acumen to communicate effectively with client executives and their respective teams.

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Education

Experiences

Providing strategic decision-making support to the General Secretariat of the National Social Protection Council for the digital transformation of social health protection.
Leading the development of a conceptual design and implementation plan for a National Digital Social Protection Registry in Cambodia, from initial concepts through pilot projects to the kickoff of the national rollout.
Facilitated the established of an interoperability showcase project to demonstrate data interoperability among key health protection stakeholders in Cambodia.
Coached IT staff at the National Social Protection Council in strategy and leadership for large-scale interoperability projects
Assisted in modernizing the M&E system and adapting business processes to enhance data quality.

Developing a methodological framework to conduct a region-wide landscape analysis on digital maturity for health financing operators.
Coordinating and supervising the inputs of each expert of the team (local and international).
Conducting the preliminary assessments on the digital status of health financing operators in five selected countries.
Facilitating all virtual meetings and country-specific stakeholder consultation calls.
Study on potential digital investment possibilities for Government Health Insurers in Armenia and Nepal

Leading the technical fact-finding meetings with Government Stakeholders in KP and GB Province
Mapping of existing IT infrastructure and digital health ecosystem in GP and GB Province
Coordination of project planning activities, stakeholder interviews and research activities
Provision of a strategic investment report in the area of digital health, including the linkages to eGovernment.

Developing and implementing strategy workshops for enhancing the digital social protection provision in Cambodia.
Evaluating potential system architectures for implementing an integrated digital social protection platform.
Guiding the National Social Protection Council staff through the digital transformation process
Strategy & Leadership coaching of IT staff at the National Social Protection Council
Leading the alignment of digital health insurance solutions with the planned social protection platform

Appraisal of the present contributions and objectives of HPSS to strengthen the IT health system architecture in Tanzania
Assessing potential options to strengthen support activities of the advancement of the health system IT architecture
Identifying future niches for post-HSPP investments through SDC
Proposals for possible IT interventions during the introduction of the planned national health insurance scheme in Zanzibar

Research on technological interventions innovations for increasing social health insurance coverage
Mapping best practices from developing countries; comparison with solutions from digitally mature countries
Providing an overview of standard health insurance processes; finding potential entry points for the ILO ESIC project to support digital inteventions

Conduct a systematic analysis for existing IT infrastructure and application for health insurance management
Prepare and present a gap analysis and options for further improvements of the IT infrastructure for national health insurance
Requirement specification document for enhancing the enrollment process for new health insurance members
Draft TORs for a national consultant to support the full review of business proecesses

Development of an option paper for digital linkages to support Cambodia’s health insurance reforms
Analysis and review of existing IT solutions for patient registration and health insurance operational management
Executive summary and presentation for the Ministry of Economy and Finance (MoEF) on feasible options for smart investments in digital health

Analyzing and mapping attributes of existing unique ID systems used in Vanuatu, Tuvalu, Fiji and Tonga
Social and health sectors consultations with respective ministries, agencies, development partners and beneficiaries.
Drafting report on gaps analysis summarized in one report for the three countries
Holding consultation workshop (jointly with other Development Partners) with stakeholders in each country
Business case development for unique Health Identifiers

Establishment of an implementation plan for the MIS development
Roll-out plan for monitoring the "going live" activities
Defining action points for system interoperability with other Social Protection Programs
Monitoring & Evaluation
Analysis of the business processes and related change requests from the User Acceptance Test (UAT)

Provide input to the modular structure of OpenIMIS regarding the functional requirements and business procedures
Support the business process design for formal sector health insurance (gap analysis)
Identification of future requirements for existing health insurance systems in Africa and Asia
Review of the technical functionalities of the current OpenIMIS Master Version
Defining core needs for interoperability of OpenIMIS with other existing IT products in the health sector

Analyzing and mapping attributes of existing unique ID systems used in Cambodia, Lao PDR and Myanmar
Social and health sectors consultations with respective ministries, agencies, development partners and beneficiaries.
Developing a stakeholder and development partner matrix
Drafting report on gaps analysis summarized in one report for the three countries
Holding consultation workshop (jointly with UNICEF, AeHIN, WHO, PEPFAR, UNAIDS) with stakeholders in each country
Business case development for unique Health Identifiers
Development of a road map to increase interoperability within the health sector

Supporting the National Economics University in Hanoi and the University of Indonesia to promote the Master Program
Engaging stakeholders (Universities, Social Protection Agencies and Governments) at national, regional and global meetings
Developing and coordinating the implementation of a social media marketing strategy
Supporting the establishing of MOUs with relevant institutions

Design key indicators/parameters to measure the community micro-health insurance effectiveness, sustainability and financial health.
Analysis and re-definition of business processes and data needs.
Design a MIS tailored to the current community micro-health insurance being managed by the VDCF to track members/claims and measure against indicators.
Defining Organizational change requests for improving the payment procedure on VDC Level.
Develop an electronic form of the MIS (in Microsoft excel/access or as an independent software).
Supervision/support during the database design phase

Gap analysis of the existing MIS System for universal pension payments
Analysis and re-definition of business processes and data needs.
Exploring organizational change requests for improving the payment procedure on District level
Technical project proposal, outlining the final design of a web-based MIS System
Assessing the capabilities and availability of local ICT suppliers
Cost estimation and financial proposal for the newly proposed web-based IT solution

Collection of existing identification mechanisms in the health sector
Defining possible entry points for better linkages of existing patient registration systems
Consultation workshop with MoH, GIZ, USAID and other local experts
Defining next steps for linking the existing HIV Databases
Assessing possible linkages between the health sector and the National ID
Defining minimum data sets for connecting vertical disease management programs
Analysis and recommendations for improving the utilization of immunization registries

Design and deploy of a new WordPress Page
Data Migration and Validation
Implementing Social Media Channels
Design and revision of Media Material with Adobe Photoshop and Illustrator
Creation of Tutorial Videos

Advanced persuasion skills for program managers
Transforming numbers into exciting slides
Advanced techniques for brain-friendly presentations
Storytelling for business cases

Knowledge transfer on international experience and best practices in the area of
membership identification for health insurance and social protection.
Review the IT assessment report on social security and health insurance undertaken in 2014 by the project.
Provided strategic advice on membership enrollment and membership ID numbers
Peer review on the draft system specifications prepared by the project.
Preparation of tender documents for outsourcing the development of IT systems development works to a local IT firm.

Business Process Design and Data Management Analysis
Evaluation of existing data interfaces and advice on data exchange requirements
Structured Interviews with COPE staff
Definition of Reporting requirements
Assessing the Social Media Marketing Strategy
Staff training on data workflow and efficiency

Social Health Insurance Advisor / IT Consultant

GIZ/CIM

November 2009 to December 2014

Full-time

Phnom Penh

Cambodia

Assisting the Royal Government of Cambodia in preparing Social Health Insurance for the formal sector workers (primarily Textile and Footwear Sector)
Technical support for the conceptual framework of the Social Health Insurance Law for formal sector workers.
Establishment of Training and Change Management plans. Coordination of consultancies with World Bank, AfD,
GIZ, ILO and WHO
Analyzing performance and structures of existing business processes. Design of new business processes by iterating and validating the NSSF business objectives with key stakeholders against every of the processes introduced.
Evaluation of existing data interfaces and IT System Design
Identifying technical solutions for existing Membership Identification problems (Membership Card)
Coordination of committee meetings for establishing the new provider payment mechanism

Technical Input on Process Design and Data Management during a Workshop including government agencies and development Partners (WB, UNICEF, GIZ, etc.).
Development of an Implementation guideline for establishing a MIS System for Social Protection
Multilevel Stakeholder discussions on Member Identification
Evaluation of existing data interfaces and advice on data exchange requirements

IT Process Designer for Social Health Insurance (SAP®)

AOK Systems GmbH / SAP

September 2002 to November 2009

Full-time

Frankfurt

Germany

Conceptual framework and process design of the new German Health Insurance Card
Innovative Proposals of new data input screens for SAP® - PKM
Evaluation of existing data interfaces in collaboration with other Health Insurance Consortiums
Document management with Knowledge Warehouse tools
Contrywide Software Roll Out / Staff Trainings

Consultant for Organisational Development

ISKSH Albania

June 2009 to September 2009

Consultant

Tirana

Albania

Assessing the current Organisation Structur within ISKSH
Delivering approaches for initial Change Management
Drafting a Roadmap for the gradual approach from process
collection to proces analysis towards changes within the
organisational structure
Linking work-step collection with Human Ressource Management
(job descriptions)

Conducting the CHIC Training for Health Insurance Implementers
Provision of Training Curses on Health Insurance Principles
Design of performance indicators for Health Care Providers
together with MoH and WHO
Development of marketing material for Social Health Insurance
Definition of service standards for customer care

Teamleader for a German Social Health Insurance Fund

AOK Bayern

May 1998 to January 2001

Full-time

Schweinfurt

Germany

Teamleader for 9 TAs; responsible for 13.000 customers
Claims processing and Customer Service Management
General budget management
Training and staff coaching
Customer complaints handling

Sales and Customer Relationship Management
Strategic planning of marketing activities
quality assurance for new marketing and sales strategies (visual aids)
improvements and new designs for brochures and folders

Skills

Founder and Trainer of a Digital Health Policy Course
Policy analysis for digital health solutions
Road map development for increasing interoperability among social protection stakeholders
Supporting digital governace in multi-stakeholder meetings
Government and Management Adviser

Scoping missions to explore the introduction of unique identification numbers for the health sector
Gap analysis on existing identification mechansims
Consultations with government officials at central level to understand the scope for public-private partnership in utilization of unique health IDs
Road map development for increasing interoperability within the health sector
Technical and Financial Proposal for IT System Design

More than 20 years experience in Social Health Insurance management and implementation
8 years experience in Social Health Protection for low-income and transitional Countries
Experienced in conducting Social Health Insurance Management trainings
Several years experience in analyzing performance and structures of current Social Health Insurance business processes. Gap analysis. Business process revision.
Assessments on identification mechanisms for health insurance funds
Mapping and analyzing IT business processes; Design of implementation plans and guidelines for IT projects
Change Management and Capacity Building for Social Health Protection implementers
Policy Dialog and Health System Governance

Decent Experience in managing Web Development Projects
Many years experience in hosting and maintaining CMS solutions
for different customers
Experience in IT Coaching

Interests

Digital Readiness assessments
Advancing Civil Registration and Vital Statistics (CRVS) systems
Implementing efficient patient registration technologies
Linking health financing operators with service providers through technology
Identifying optimal digital solutions for health systems
Analyzing opportunities for private sector startups and innovations in healthcare

Regularly facilitate team feedback sessions to enhance collaboration and performance among project leaders, both local and international.
Trainer for Persuasive Presentation Skills
Co-founder and Trainer of the Digital Health Policy & Strategy Course
Regularly facilitate team feedback sessions, providing training and coaching to enhance collaboration and performance among local and international project leaders.

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