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Michaël Maillot

Digital Customer Service and Experience Director

Professional Status
Employed
Available
Resume created on DoYouBuzz
  • Mission 1: Be a Trusted Advisor
    In a customer-facing role with CxO, lead discovery and assessment workshops to identify key stakes to address, design conversational strategy to address them, and assess value generated. Both in pre-purchase and re-purchase journeys. Be an always up-to-date expert:
    • on the solutions we deliver to our customers along with key results
    • on iAdvize's constantly evolving product
    • on transformations industries live and challenges customers face.
  • Mission 2: Support sales and Customer Success TeamsAs a "midfielder", support sales and CS on complex projects and tenders. Analyse deal or project scope, animate and formalize a go / no go decision, ensure delivery of compelling contents according to process.