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Michael ghattas

Michael ghattas

Front Desk Agent

33 years old
Cairo Egypt
Employed Available
Confident, very ambitious and
motivated sales and customer
professional with 3 years experience
in hospitality with well respected
international brands.
Proven records of delivering %100
continuous results in shop calls
according to the brand standard.Great
team player in motivating the team,
listening to them, helping and training
every month or when needed.
Great comments from the guests in
how dealing with their requests with
special care according to their
needs,Continuous leads from GCC
countries and other countries
because of the exceptional service
they receive.
Assure to create work environment
where the needs of our customers
and us are met.
Resume created on DoYouBuzz
  • 120 Hours of cross tarining exposure
  • Opera PMS
  • MARSHA Reservations System
  • Extranet of the OTA
  • Prepares expected arrival list for front office use
  • Communication (written and spoken) / Interpersonal skills. Gained through my participation in the
    studentunion affairs and working experience in telemarketing and sales
  • Team work skills. Gained through working with my colleagues in group projects, being a part of
    thereservation and sales team.
  • Innovative /Creative thinking. Developed a website to automate the voting process for students’ union
    inuniversities.
  • Ability to work under pressure/ meet deadlines/perform multiple tasks, dealing with tough and
    angrycustomers and solves problems fast and outstandingly.
  • Achieving tasks accurately and always do more. Being a part of the reservations/sales team requires you
    tobe a very precise patient person.
  • The ability to research potential clients in detail
  • Self-motivated and can act on own initiative
  • Can quickly learn in a consultative and complex industry.
  • Easy going and extrovert
  • Adaptable and have a positive attitude towards change
  • Excellent negotiation and problem resolving skills