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Michael ghattas

Michael ghattas

Front Desk Agent

33 years old
Cairo Egypt
Employed Available
Confident, very ambitious and
motivated sales and customer
professional with 3 years experience
in hospitality with well respected
international brands.
Proven records of delivering %100
continuous results in shop calls
according to the brand standard.Great
team player in motivating the team,
listening to them, helping and training
every month or when needed.
Great comments from the guests in
how dealing with their requests with
special care according to their
needs,Continuous leads from GCC
countries and other countries
because of the exceptional service
they receive.
Assure to create work environment
where the needs of our customers
and us are met.
Resume created on DoYouBuzz
  • Providing advice, information and assistance to callers.
  • Attempting to resolve all enquires on first contact with the caller.
  • Making sure that all telephone calls are answered promptly.
  • Dealing with a customer’s queries, requests, orders or complaints.
  • Following up customers by calling them back.
  • Research required information for callers using available resources.
  • Involved in processing orders, forms and applications
  • Accurately recording details of calls and issues on logging software.
  • Having a professional and courteous manner at all times.
  • Identifying and escalating priority issues or customer complaints.
  • Sending emails to clients answering their enquiries.
Company website