Confident, very ambitious and motivated sales and customer professional with 3 years experience in hospitality with well respected international brands. Proven records of delivering %100 continuous results in shop calls according to the brand standard.Great team player in motivating the team, listening to them, helping and training every month or when needed. Great comments from the guests in how dealing with their requests with special care according to their needs,Continuous leads from GCC countries and other countries because of the exceptional service they receive. Assure to create work environment where the needs of our customers and us are met.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Attend to each call in a courteous and efficient manner, using correct telephone etiquette according to the Marriott International standards.
Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
Maintain a log of all guest requests as well as guest response.
Log all guest requests or issues into computer, contact appropriate individual or department.
Follow up with guest to ensure their request has been met to their satisfaction
Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
