Confident, very ambitious and motivated sales and customer professional with 3 years experience in hospitality with well respected international brands. Proven records of delivering %100 continuous results in shop calls according to the brand standard.Great team player in motivating the team, listening to them, helping and training every month or when needed. Great comments from the guests in how dealing with their requests with special care according to their needs,Continuous leads from GCC countries and other countries because of the exceptional service they receive. Assure to create work environment where the needs of our customers and us are met.
Monitor cleanliness and repair of Lobby, Front Desk and Back Office areas. • Ensure shift check list is completed per shift, with all tasks actioned and clear handover done to the next shift with sign off from shift in charge prior to completing the shift. • Ensure prompt, efficient and courteous reception of guests according to LRA and the Welcome brand standards • Record and administer arrivals and departures, ensuring information is updated accurately • Full awareness of current daily status of Hotel as well as room inventory • Thoroughly conversant with all room types, décor and outlook • Effectively deal with guest problems and complaints immediately. Ensure these are then communicated to shift leader, and recorded via SGR, Opera and Logbook. • Be aware of daily functions, events, VIP and group arriva
