Graduate in computer science and having experience in management of teams of high technicians, I acquired a good command of the management of resources and advanced functions by objectives.
Versatile and dedicated, I work on several technologies that gives me a good knowledge on computer systems and their evolutions.
Communicator and Analyst, I have had good experience in customer satisfaction, claims handling and incident resolution.
Functional and technical advice on all products EDATIS Group: solve all problems and help customers technical teams to implement the corrective measures necessary to no longer replicate these incidents
Develop daily and periodic reports on the support activity to help the technical management to better take the necessary measures in the management of crises
Manage on-call support to ensure continuity of service
Functional and performance testing of patches and optimizations made on EDATIS products
Automation of the bypass procedures of the problems experienced during the use of the products EDATIS
Company Description
Private foreign company in the online marketing sector
