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Ismail MHIRI

LEAD OPERATIONAL SUPPORT ENGINEER

Ismail MHIRI
43 years old
La Soukra (2036) Tunisia
Professional Status
Employed
Available
About Me
Graduate in computer science and having experience in management of teams of high technicians, I acquired a good command of the management of resources and advanced functions by objectives.

Versatile and dedicated, I work on several technologies that gives me a good knowledge on computer systems and their evolutions.

Communicator and Analyst, I have had good experience in customer satisfaction, claims handling and incident resolution.
Resume created on DoYouBuzz
  • Coordination between the technical department (developers, project manager) and the commercial and business departments.
  • Customer complaints management and stabilization of the new V7 product.
  • Managing client account migration.
  • Participate in the implementation of a monitoring system for Dialog V7 treatments.
  • Manage a Business Intelligence project "Tracking Use Dialog".
  • Assist the Operations and System teams in validating the correct functioning of the DIALOG platform during all maintenance operations.
  • Support to the implementation of improvements and optimizations DIALOG features
  • Make continuous training of new developers to facilitate their integration
Company Description
Private foreign company in the online marketing sector
Company website