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Ismail MHIRI

LEAD OPERATIONAL SUPPORT ENGINEER

Ismail MHIRI
43 years old
La Soukra (2036) Tunisia
Professional Status
Employed
Available
About Me
Graduate in computer science and having experience in management of teams of high technicians, I acquired a good command of the management of resources and advanced functions by objectives.

Versatile and dedicated, I work on several technologies that gives me a good knowledge on computer systems and their evolutions.

Communicator and Analyst, I have had good experience in customer satisfaction, claims handling and incident resolution.
Resume created on DoYouBuzz
  • Operational Management Team
  • Manage / Perform functional / technical audits on customer accounts requested by the Technical Support Manager.
  • Assist sales teams and customer service in the integration of new customers and monitored.
  • Manage claims / customer incidents and implementation of action plans for solving problems.
  • Monitoring of the alert system set up to anticipate possible malfunctions on the marketing operations of the customers.
Company Description
Private foreign company in the online marketing sector
Company website