Meryem SBITI EL HARIRE
Air Cabin Crew Member
32 years old
Driving License
Employed
Available
Determination, motivation, curiosity and a huge urge to learn are the main characteristics of my profile. From a technical point of view my skills are versatile with a combination of soft skills, linguistic abilities and knowledge with computers. My experience in the hotel industry and clientele work in general helped me gain exceptional soft skills to keep the customer happy and satisfied and taught me team work , leadership and initiative.
Waitress within catch restaurant & lounge Royal Catering Services
St Regis Hotel Abu dhabi, UAE
Since 2015
- Check with customers to ensure that they are enjoying their meals and take actions to correct any problems.
- Collect payments from customers.
Waitress
Sofitel Jardin Des Roses
September 2012
to March 2013
- Provide exceptional ,friendly and fast service to customers
- Present menus to customers and answer questions about menu items, making recommendations upon request.
Diploma of aesthetics and hairdressing
2010
to 2012
-
English
Advanced
-
French
Advanced
-
Arabic
Expert
- Word
- Excel
- PowerPoint
- Exceptional customer service
- Exceptional communicator
- Customer service surveys
- Conflict resolution
- VIP services specialist
