Melinda DeMuch
Learning & Performance Professional
Driving License
Columbus (43240) United States (Ohio)
Professional Status
Employed
Open to opportunities
About Me
A learning and organization development professional experienced in the strategic planning, design, development, implementation, evaluation, and direction of small- to large-scale learning solutions. Proven skills in instructional design and curricula development that improve quality, enhance productivity and profitability, address business issues, initiate change, and support corporate strategy. Areas of expertise include:
Learning & Development Project Management | Learning Strategy and Execution
Performance Improvement Management | Training Effectiveness Assessments, Metrics, and Analyses
OSHA Regulations Course Development | Manufacturing, Technical, Soft-Skill, and Leadership Instructional Design
End-to-End Curricula Development | Talent Onboarding and Development | Training Audit Documentation
Change Management and Communications | Needs, Task, Job, and Gap Analyses
Learning & Development Project Management | Learning Strategy and Execution
Performance Improvement Management | Training Effectiveness Assessments, Metrics, and Analyses
OSHA Regulations Course Development | Manufacturing, Technical, Soft-Skill, and Leadership Instructional Design
End-to-End Curricula Development | Talent Onboarding and Development | Training Audit Documentation
Change Management and Communications | Needs, Task, Job, and Gap Analyses
Manager, Training and Development
ARA Services (now ARAMark) - ARA/CORY Division
April 1991
to 1993
- Designed, developed, implemented, evaluated, and managed the learning curriculum for 1,250 exempt and non-exempt employees. Directed a Senior Training Specialist and administrative support; supervised 18 field trainers; and forecasted and managed a $700,000 budget.
- Contributed to 30% increase in sales and 75% increase in employee retention through the design and development of ARA’s first national sales training initiative — a 3-phase curriculum designed to impart industry, technical, and product knowledge; improve selling skills; provide ongoing mentoring; and ensure continuous improvement post-training.
- Directed Learning International, Inc., (now AchieveGlobal) in the customization of a national sales coaching curriculum to train field leadership in the mentoring of sales representatives, thereby ensuring effective application of selling skills and reducing turnover. Implemented and facilitated this program for 100+ leaders nationwide.
- Selected and directed external instructional designers; graphic designers, and fulfillment house management. Gained buy-in from 7 company suppliers in creating product knowledge training, and managed SME team through iterative content reviews to ensure accuracy and field applicability.
- Led multi-divisional team of learning and development directors in the research and review of off-the-shelf and customized leadership development curricula. Developed learning curriculum and vendor selection criteria. Assessed curriculum and vendor based upon research of organization’s needs, available off-the-shelf product, and vendor/consultant interviews and presentations. Led team through selection process, identified and recommended most qualified vendor, and gained team consensus.
- Conducted gap analyses; identified skill deficiencies; prepared objectives; defined content; and selected, sequenced, and led learning activities resulting in improved employee performance. Presented information and directed interactive learning experiences utilizing multi-media, role plays, games, discussions, behavior modeling, and skill assessments.
Company Description
A subsidiary of ARA Services, Inc., (now ARAMark) engaged in providing refreshment services to businesses.
Company website
