Melinda DeMuch
Learning & Performance Professional
Driving License
Columbus (43240) United States (Ohio)
Professional Status
Employed
Open to opportunities
About Me
A learning and organization development professional experienced in the strategic planning, design, development, implementation, evaluation, and direction of small- to large-scale learning solutions. Proven skills in instructional design and curricula development that improve quality, enhance productivity and profitability, address business issues, initiate change, and support corporate strategy. Areas of expertise include:
Learning & Development Project Management | Learning Strategy and Execution
Performance Improvement Management | Training Effectiveness Assessments, Metrics, and Analyses
OSHA Regulations Course Development | Manufacturing, Technical, Soft-Skill, and Leadership Instructional Design
End-to-End Curricula Development | Talent Onboarding and Development | Training Audit Documentation
Change Management and Communications | Needs, Task, Job, and Gap Analyses
Learning & Development Project Management | Learning Strategy and Execution
Performance Improvement Management | Training Effectiveness Assessments, Metrics, and Analyses
OSHA Regulations Course Development | Manufacturing, Technical, Soft-Skill, and Leadership Instructional Design
End-to-End Curricula Development | Talent Onboarding and Development | Training Audit Documentation
Change Management and Communications | Needs, Task, Job, and Gap Analyses
Completed coursework toward Executive Master of Organization Development
Bowling Green State University
December 2010
to May 2011
Completed 6 post-graduate hours in Organization Development and Change Management.
GPA: 4.0
GPA: 4.0
Professional Certificate of Performance Improvement Management
Ithaca College
September 2009
to 2010
Performance Improvement Management
Spanish Language Immersion Program
Education
Graduated with Special Honors
Dean's List all semesters
GPA: 3.56
Graduated with Special Honors
Dean's List all semesters
GPA: 3.56
Pursued additional certification in Education.
Dean's list all sememsters
GPA: 4.0
Dean's list all sememsters
GPA: 4.0
Learning & Performance Consultant (Internal) / BEACON Tier One L&P Project Manager
Nationwide Bank
Since May 2014
- Authored and gained approval of comprehensive, large-scale, learning curricula strategy and aligned curricula with Bank business objectives to support the BEACON Tier One Project – a multi-million-dollar project designed to improve Bank infrastructure and enhance customer digital banking experience.
- Managed all aspects of the BEACON Learning Curricula development project end-to-end. Led Learning & Performance (L&P) project team through curricula design, development, and implementation. Monitored a $400k budget.
- Developed and executed 18-month BEACON L&P work plan including identification of all tasks, dependencies, durations, resources, sequence, and timelines for completion. Produced 100% of deliverables on time and under budget. Total Curricula Seat Time: 4,967 hours Total Number of Learners: 429
- Revised curricula development strategy to adapt to dependency delays resulting in immediate team and learner access to ongoing resource document updates, thereby eliminating content revisions and materials reproduction costs, decreasing course development time, ensuring content accuracy and sustainability, guaranteeing on-time product delivery, and supporting the Nationwide Enterprise "Green" initiative.
- Created RFP and led selection process of instructional design (ID) firms to assist with curricula development. Partnered with Supply Management Services to ensure compliance with Enterprise policies and regulations through vendor selection process and negotiations.
- Conducted extensive needs/task analysis hybrid to identify and prioritized critical tasks for learning. Led business readiness leads and SMEs through task analysis process.
- Identified need, gained approval, designed, and developed leadership coaching curriculum to prepare managers for coaching role. Designed curricula to support the BEACON curricula graduates and to be a sustainable leadership development learning opportunity.
Instructional and Curriculum Design Consultant
Self-Employed
July 1990
to May 2014
- Consulted intermittently due to relocations as a trailing spouse, organization changes, and economic conditions.
Total cumulative duration: 12 years
Locations: Orange County, CA; Chicago; Boston; Columbus, OH. - Provided on-site and virtual technical, soft skill, and leadership instructional design; change management; and organization development consulting services for small, medium-sized, and Fortune 500 companies in a variety of industries including production, manufacturing, banking and financial services, academic, government, pharmaceutical, retail, and sales organizations.
- Analyzed client organizations’ needs, and authored and presented learning proposals to address business issues and support corporate goals. Advised upper-level executives regarding human capital performance initiatives and organization development needs.
- Organized and directed high-impact instructional design teams and SMEs in technical, soft skill, and leadership learning curricula development. Conducted needs, job, and task analyses; analyzed results; identified performance gaps; prepared learner and curriculum objectives; and created high-quality, interactive learning solutions resulting in improved employee performance and productivity. Recognized for creating highly interactive, innovative games and progressive activities that stimulate discussions and reinforce learning.
- Directed teams of instructional designers and SMEs. Identified existing learning program deficiencies, and designed and redesigned curricula to provide greater delivery flexibility and sustainability, and to satisfy increasing client/customer demands.
- Clients included Honda North America Services, Loral Aeronutronic, Ford Aerospace, AT&T Network Systems, Canon Business Machines, Southern California Edison, EmploymentPlus, EXPRESS, Sequent, Fidelity Investments, Navy Federal Credit Union, Bank of Newport, State of Ohio Office of Budget & Management, Union Bank, Clarity Consultants, National College Credit Recommendation Services, The SAGE Group, TrainingFolks, Case/Carnett & Associates, and California State University Long Beach.
Training & Development Specialist
Ariel Corporation
August 2005
to 2008
- Expanded and managed organization’s first university cooperative education program. Gained cooperation of operations and engineering managers and led team of SMEs to identify curriculum objectives. Managed all aspects of the program. Recruited, supervised, and mentored students on professional development. Coached technical mentors to ensure program success and desired outcome. Interfaced with university co-op directors. Secured over $30k in government grants to support curriculum through Ohio’s Third Frontier Program.
- Created and implemented organization’s first professional development/onboarding program utilizing core competencies of targeted positions. Partnered with managers in creation of Individual Development Plans to drive performance and support corporate strategy.
- Designed, developed, implemented, delivered, and maintained organization’s soft skill training programs. Conducted needs analysis for leadership development curriculum. Administered DiSC® Personal Profile and The Listening Profile® (Inscape) assessments and training. Determined most effective instructional methodologies and defined expected outcomes and competencies. Created engaging, blended learning solutions and tied them into curriculum design and career pathing.
- Contributed to the development of an on-site cooperative skill development program. Analyzed learner evaluation tools to determine curriculum effectiveness. Revised materials and methodology to address program issues and employee skill deficiencies.
Manager, Training and Development
ARA Services (now ARAMark) - ARA/CORY Division
April 1991
to 1993
- Designed, developed, implemented, evaluated, and managed the learning curriculum for 1,250 exempt and non-exempt employees. Directed a Senior Training Specialist and administrative support; supervised 18 field trainers; and forecasted and managed a $700,000 budget.
- Contributed to 30% increase in sales and 75% increase in employee retention through the design and development of ARA’s first national sales training initiative — a 3-phase curriculum designed to impart industry, technical, and product knowledge; improve selling skills; provide ongoing mentoring; and ensure continuous improvement post-training.
- Directed Learning International, Inc., (now AchieveGlobal) in the customization of a national sales coaching curriculum to train field leadership in the mentoring of sales representatives, thereby ensuring effective application of selling skills and reducing turnover. Implemented and facilitated this program for 100+ leaders nationwide.
- Selected and directed external instructional designers; graphic designers, and fulfillment house management. Gained buy-in from 7 company suppliers in creating product knowledge training, and managed SME team through iterative content reviews to ensure accuracy and field applicability.
- Led multi-divisional team of learning and development directors in the research and review of off-the-shelf and customized leadership development curricula. Developed learning curriculum and vendor selection criteria. Assessed curriculum and vendor based upon research of organization’s needs, available off-the-shelf product, and vendor/consultant interviews and presentations. Led team through selection process, identified and recommended most qualified vendor, and gained team consensus.
- Conducted gap analyses; identified skill deficiencies; prepared objectives; defined content; and selected, sequenced, and led learning activities resulting in improved employee performance. Presented information and directed interactive learning experiences utilizing multi-media, role plays, games, discussions, behavior modeling, and skill assessments.
Training Specialist
Pacific-Volt Information Systems
January 1989
to 1989
- Authored a comprehensive proposal for a leadership development conference, complete with objectives, rationale, structure, and budget, winning approval from Pacific Bell executives after others’ earlier attempts had failed.
- Identified need for establishment and communication of a shared corporate goal. Created and conducted company-wide goal-setting session resulting in formulation of production objectives, fostering of interdepartmental teamwork, and establishment of corporate mission statement.
- Learning Program Strategy and Execution
- Learning Program Management
- Instructional Design and Development
- Performance Improvement Management
- Leadership Development
- Talent Onboarding and Development
- Change Management
- Human Performance Technology
- Needs, Task, and Gap Analyses
- Blended Learning Solutions
- Kirkpatrick Model for Evaluation of Training Effectiveness
- Training Assessments, Metrics and Analyses
- Coaching
- Soft-Skill Training
- Technical Training
- Adult Learning Theory
- ADDIE, Agile, and Mager Instructional Design Methodologies
-
Instructional Systems Design
MS Word, Excel, PowerPoint, Project, Notes
- Curriculum Design and Development
- DiSC Personal Profile Certification
- The Listening Profile Certification
- Training Facilitation
- Sales Training
-
Microsoft Office Suite
MS Word, PowerPoint, Excel, Outlook, Notes, Project
- SharePoint
- Visio
- Snag It
- Articulate Storyline 360
- Adobe Captivate 8
- Storyboarding
- Scripting
- Technical Writing
- Co-Op Program Management and Development
- College Relations
- Conversational Spanish
