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Mehdi
EL HARRAB
Information System (IS) Manager
PMO
Business analysis
Management
Roll-Out
Project manager
Lyon
Employed
Available
Contact me
Resume created on DoYouBuzz
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Experiences
Functional Admin / Service leader @ Sanofi (Life sciences)
Cognizant
April 2013 to February 2016
Full-time
Lyon
France
Coordinate the L2 support activity with offshore team and IT departments
Maintain customer satisfaction to the agreed service level (responsiveness and accuracy)
Organize knowledge transfer session between project team and offshore team
Propose continuous service improvement to increase efficiency (CSI)
Ensure the good understanding and the execution of the ITIL process
Manage activities related to Nugenesis Archiving (4 onsite team members)
Ensure regular reporting to solution leaders and weekly reporting at service level
Detailed Description
▶ > 70 R&D applications based on different technologies. (EDC Inform, CTMS, Nugenesis, LIMS…)
