Md.Badrul Alam - Complain Management

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Resume created on DoYouBuzz

Experiences

To maintain customer relation and communication:
Work on those complaints, that did not get services at the promise date make, the fast service of the complaints.
Collecting information from concern department & person for urgent service;
Feedback to customer and try to ensure the service;
Customer Complaints are being followed until the service is received.
Produce Monthly/ Weekly/ Daily report presentation;

Excellent customer service even to difficult callers
Problem solving skills necessary to keep customers and clients satisfied.
Multitasking skills to continue speaking to a customer while searching for information.
Ability to remain calm in stressful situations.
Familiar with multiple computer programs and systems with a capacity to learn others.

Manage all accounting transactions
Ensure timely bank payments
Handle monthly, quarterly closings

Skills

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Internet browsing
Typing ( Bangla & English )
Cisco Technologies

Education

•Passing Year : 2013
•Result : 2nd Class.

•Passing Year : 2012
•Result : 2nd Class.

•Passing Year : 2008
•Result : GPA: 3.50
•Board : Dhaka

•Passing Year : 2006
•Result : GPA: 3.13
•Board : Dhaka