I am a professional with broad business perspective.
Best suited for multi-faceted tasks. I have experience in finance, administration, customer service and IT. My strongest traits are: dilligence, flexibility and persistence in achieving goals.
Responsible for administration of leasing contracts and loans in active portfolio
Coordination of recalculation, invoicing, modification and termination process
A member of a team responsible for implementation of penalty interests for all countries in CEE region
Identified for several process improvements
Currently responsible for leading people in Czech Republic, Hungary and Slovakia (in the past also for Latvia, Lithuania, Estonia and Romania)
CUSTOMER SERVICE DESK PROJECT (coordinator for CZ, HU and SK - since March 2016)
Description of system requirements
Implementation of Atmosfera application in CZ, HU and SK (testing, cooperation with IT and local employees, communication with system developer)
Implementation of process changes (way of working) to start up Customer Service Desk
Preparation of documents for customers related to Customer Service Desk processes (Welcome pack, Welcome letter, Formulars and applications to be visible on VFS web site)
CUSTOMER FIRST ACADEMY PROJECT for CEE region (since March 2016)
Preparation of training materials together with other VFS colleagues and Volvo Group University
Planning of training sessions for CEE region
Peforming of 10 training sessions as facilitator
Coordination of all 14 training sessions for CEE region
