Mathieu Serres
I love what I do, that's why I do it well.
lead by example
never let go an action
do it now
give chances & help
have no limit
Montpellier France
Professional Status
Employed
Open to opportunities
About Me
In IBM for almost 10 years, I work everyday with 3 simple objectives:
Account Manager, experienced in team management (up to 150 FTE) & complex project management (up to 3'000 PDs).
Financial background and experience working in an international landscape.
- Client satisfaction : be impeccable
- Business growth : a profitable one
- Team Spirit : lead by example
Account Manager, experienced in team management (up to 150 FTE) & complex project management (up to 3'000 PDs).
Financial background and experience working in an international landscape.
Account Executive
IBM
Since March 2023
Full-time
Paris
- Strategic Account Management: Maintain and develop the relationship with IBM France biggest client, the largest European bank
- Customised IT Solutions: Work closely with internal teams to design and implement tailor-made proposals, aligned with our client's strategy and security standards
- Business Growth: Expand portfolio of services and the client departments we work with
- Interpersonal Relationships: Establish and maintained strong relationships with key decision-makers, and actively listen to the needs and concerns of my clients and my teams
- My experience as an Account Manager in this unique context has allowed me to develop essential skills in management, leadership, and cross-functional collaboration. I am passionate about imagining innovative answers to my clients' problems and remain committed to contributing to their digital transformation and the expansion of our successful partnership.
- 2023 results: 150 FTE at peak, 15M€ of revenue generated, with constant Quarter to Quarter GP increase, and a client NPS of 8.6
Delivery Project Executive
IBM Morocco
October 2019
to February 2023
Full-time
Casablanca
Morocco
- Account Manager for a program generating 7M€ of revenue/year
- Responsible for up to 100 head counts, divided into 15 teams
- Client management, with delivery (quality and profit) targets
- Supervision of both front and back-office teams
- Program Management with both waterfall and Agile teams
- Contract Management, for fixed price and time & material projects
- Recruitment, staffing, and career management
Project Manager Operations
IBM Switzerland
August 2018
to October 2019
Full-time
Geneva
Switzerland
- Program Management System implementation
- Setting-up processes and tools to allow the delivery of a 7 years contract, which main scope is to take over the IT division of a large private bank in Switzerland (300 IT FTEs)
- The main goals of this contract are to bring innovation (both for digitalisation and security) & to reduce IT costs (by off-shoring and increasing productivity)
Service Delivery Manager & PM
IBM France
January 2017
to August 2018
Full-time
Paris
- ADM Project Manager, yearly production 1.5M€, supervising 35 team members (Casablanca & Lille). In short: making sure milestones of application enhancement are delivered in time and with the required quality, while the project gross profit is increasing.
Responsibilities: green SLAs, good GP, matching Staff, happy Client & team members. - Project Financial Officer, 4.5M€ Revenue per Quarter to Forecast with mandatory Business Operation/management control
The main goals of my intervention on this project were:
-Improve project GP through different action plans (operational, financial, etc.)
-Improve financial forecasts by defining clear processes and deploying the necessary tools within the PM team
-Recruit and train a stronger Offshore team to reduce the Onshore management team
Junior Project Manager
IBM Romania
January 2015
to January 2017
Full-time
Bucharest
Romania
- Application Development & Maintenance Junior Project Manager – Banking industry, task planning and controlling, client interface, team management
- Involved in Business Operations on a 33M€ contract: forecast, invoicing orders, gap analysis
- PM role on multiple sub-project of this contract: resources planning, SLAs and revenues & costs management, production control and future opportunities financial previsions
Service Operations Analyst
Carestream Health
September 2014
to January 2015
Full-time
Bucharest
Romania
- After-sales with customers, from the service request until an engineer’s intervention
- Link between customers and field engineers for France, Switzerland and Belgium
- Administrative: ordering spare-parts (SAP), monitoring calls, prioritizing interventions, etc.
Project Manager / Trainer
IFCL Consultants
April 2011
to September 2013
Full-time
Montpellier
France
- Project Management: Design of training programs for Supermarket's new employees.
The project: 6 weeks of training, 45 people to hire and train (200 candidates), 30.000€ budget, 7 trainers to select and hire, logistic (places and rooms for interviews and training) - Consulting projects:
Diagnostics, analysis and setup of action plans for gender professional parity. - Employee training, specialized in Drive-Through Supermarket. The concept: "Shop online & drive to your supermarket to pick up your order" is a great success in France.
Around 200 people trained - Training of disabled workers:
Study of the best practices related to the installation of a CRM/ERP and training of consultants and disabled employees. - Skill training provided on “How to behave in a professional environment”: comportment, communication, etc.
Peer teacher
Tomorrow's Foundation
October 2012
to December 2012
Volunteer Work
Kolkata
India
- English classes from 18 to 24 years old, to participants who left the school system years earlier in order to meet the urgent needs of their families, they now wish to graduate.
- Computer training (Excel, Word, PowerPoint...) for youth aged from 12 to 22 years old.
- Mathematics courses to children with learning difficulties ages 5 to 10.
Student Consulting Firm President
ISEM Junior Conseil
September 2010
to October 2011
Cooperative Education Work
Montpellier
France
- Manage a team of 10 to ensure the sustainability of the structure over the long term.
- Define a long-term strategy.
- Develop a commercial activity, promote its image, both among students as among professionals (corporate groups, companies and independent).
- Ensure the smooth running of projects made by the students we enrolled.
- Results of the year: 15 new customers, 30 students enrolled, 10-fold increase of turnover: 15,000€
Amiable Recovery Manager
Caisse d'Epargne Headquarters (a French national bank)
April 2010
to September 2010
Internship
Montpellier
France
- Customer’s portfolio management: debt settlement plans for customers in an irregular situation
- Headquarters staff training following a change in the national bank information system
- Study on how to manage changes in a company.
3.9/4 GPA - Summa cum Laude (with the highest honor)
This MBA in Global Banking & Finance offers courses relating to the financial organization, operations and problems of the economy at large.
Learn more
This MBA in Global Banking & Finance offers courses relating to the financial organization, operations and problems of the economy at large.
1st degree of Master in Management Consulting
Justus-Liebig Universität Giessen - Germany
September 2011
to July 2012
One year, with a specialisation in business communication and international relations.
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French - Native language
Expert
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English - Fluent
Expert
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Romanian - Fluent
Advanced
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German - A2
Intermediate
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Spanish - A2
Intermediate
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Team Management
Expert
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Client Relations
Expert
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Project Management
Expert
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Leadership
Advanced
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IT Management
Good
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Finance & Budgeting
Good
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Intercultural Communication
Good
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Pre-sales
Good
