Experience — Mathieu Serres

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Experiences

Strategic Account Management: Maintain and develop the relationship with IBM France biggest client, the largest European bank
Customised IT Solutions: Work closely with internal teams to design and implement tailor-made proposals, aligned with our client's strategy and security standards
Business Growth: Expand portfolio of services and the client departments we work with
Interpersonal Relationships: Establish and maintained strong relationships with key decision-makers, and actively listen to the needs and concerns of my clients and my teams
My experience as an Account Manager in this unique context has allowed me to develop essential skills in management, leadership, and cross-functional collaboration. I am passionate about imagining innovative answers to my clients' problems and remain committed to contributing to their digital transformation and the expansion of our successful partnership.
2023 results: 150 FTE at peak, 15M€ of revenue generated, with constant Quarter to Quarter GP increase, and a client NPS of 8.6

Account Manager for a program generating 7M€ of revenue/year
Responsible for up to 100 head counts, divided into 15 teams
Client management, with delivery (quality and profit) targets
Supervision of both front and back-office teams
Program Management with both waterfall and Agile teams
Contract Management, for fixed price and time & material projects
Recruitment, staffing, and career management

Program Management System implementation
Setting-up processes and tools to allow the delivery of a 7 years contract, which main scope is to take over the IT division of a large private bank in Switzerland (300 IT FTEs)
The main goals of this contract are to bring innovation (both for digitalisation and security) & to reduce IT costs (by off-shoring and increasing productivity)

ADM Project Manager, yearly production 1.5M€, supervising 35 team members (Casablanca & Lille). In short: making sure milestones of application enhancement are delivered in time and with the required quality, while the project gross profit is increasing.
Responsibilities: green SLAs, good GP, matching Staff, happy Client & team members.
Project Financial Officer, 4.5M€ Revenue per Quarter to Forecast with mandatory Business Operation/management control
The main goals of my intervention on this project were:
-Improve project GP through different action plans (operational, financial, etc.)
-Improve financial forecasts by defining clear processes and deploying the necessary tools within the PM team
-Recruit and train a stronger Offshore team to reduce the Onshore management team

Application Development & Maintenance Junior Project Manager – Banking industry, task planning and controlling, client interface, team management
Involved in Business Operations on a 33M€ contract: forecast, invoicing orders, gap analysis
PM role on multiple sub-project of this contract: resources planning, SLAs and revenues & costs management, production control and future opportunities financial previsions

Brainstorming & pre-work on group level consolidation

Company Description

Superbet is led by an executive team with extensive experience in the field of gambling in southeastern Europe. Senior management vision coupled with the experience gained from coordinating other successful business quickly materialized Superbet firm performance, which is recognized as one of the most competitive companies in the field of sports betting.

Superbet developed a network of 400 agencies where customers find here a very relaxing atmosphere and come to bet and watch matches with friends and other sports enthusiasts.

Company website

http://www.superbet.ro/

After-sales with customers, from the service request until an engineer’s intervention
Link between customers and field engineers for France, Switzerland and Belgium
Administrative: ordering spare-parts (SAP), monitoring calls, prioritizing interventions, etc.

Company Description

Carestream Health, 7,300 employees, formerly Eastman Kodak Company's Health Group, is an independent subsidiary of Onex Corporation, Toronto, Canada. Onex is one of Canada's largest corporations.

Company website

http://www.carestream.com/default.aspx?LangType=1033

Project Management: Design of training programs for Supermarket's new employees.
The project: 6 weeks of training, 45 people to hire and train (200 candidates), 30.000€ budget, 7 trainers to select and hire, logistic (places and rooms for interviews and training)
Consulting projects:
Diagnostics, analysis and setup of action plans for gender professional parity.
Employee training, specialized in Drive-Through Supermarket. The concept: "Shop online & drive to your supermarket to pick up your order" is a great success in France.
Around 200 people trained
Training of disabled workers:
Study of the best practices related to the installation of a CRM/ERP and training of consultants and disabled employees.
Skill training provided on “How to behave in a professional environment”: comportment, communication, etc.

Company Description

IFCL is specialized in advising companies in the field of human resources. Since its inception in 2000, IFCL strive to create sustainable jobs, by helping to recruit the right people, by offering appropriate training, by helping to minimize risks for employees, and generally by helping to improve quality of life in companies, in compliance with laws and regulations.

Company website

http://www.ifcl.fr/

English classes from 18 to 24 years old, to participants who left the school system years earlier in order to meet the urgent needs of their families, they now wish to graduate.
Computer training (Excel, Word, PowerPoint...) for youth aged from 12 to 22 years old.
Mathematics courses to children with learning difficulties ages 5 to 10.

Company website

http://www.tomorrowsfoundation.org

Student Consulting Firm President

ISEM Junior Conseil

September 2010 to October 2011

Cooperative Education Work

Montpellier

France

Manage a team of 10 to ensure the sustainability of the structure over the long term.
Define a long-term strategy.
Develop a commercial activity, promote its image, both among students as among professionals (corporate groups, companies and independent).
Ensure the smooth running of projects made by the students we enrolled.
Results of the year: 15 new customers, 30 students enrolled, 10-fold increase of turnover: 15,000€

Company Description

ISEM Junior Conseil is a student organization in charge of performing consulting missions for external companies (market analysis, business plan, sector analysis, etc.).
The IJC take part in the French National Confederation of Junior-Enterprises for its university, ISEM, the Institute for Science of Enterprise and Management of Montpellier. "Junior-Entreprise" is a French trade-mark requires a very high level of quality.

Company website

http://www.isemjunior.com/

Amiable Recovery Manager

Caisse d'Epargne Headquarters (a French national bank)

April 2010 to September 2010

Internship

Montpellier

France

Customer’s portfolio management: debt settlement plans for customers in an irregular situation
Headquarters staff training following a change in the national bank information system
Study on how to manage changes in a company.

Company website

http://www.caisse-epargne.fr

ISEMeeting is an association that my team and I founded to organize meetings between students and professionals.
Coordination, distribution of tasks and motivation of a 6 members team.
Fundraising, advertising and actively looking for interested and experienced business professionals.

Detailed Description