Marzan Hoque
Sales & Service office [ Banking ]
42 years old
Dhaka (1214) Bangladesh
Employed
Available
About Me
Date of Birth:01/01/1982
10 years proven track record in high pressure environments requiring independent decisions, conflict resolution and critical attention to detail.
Working experience in Retail banking dealing with high profile clients in Bangladesh.
Objectives:
Seeking to new challenges in Sales for Business development, able to work on own initiative and as part of a team. Proven interpersonal and communication skills strong business acumen with the ability to execute a wide range of sales & marketing strategies to establish market presence and increase revenues and profitability.
A proven performer who moves from vision and strategy to implementation and follow-through.
A highly accomplished executive specializing in Sales. Recognized by superiors for excellent customer care, resulting in corporate commendation.
Management career with proven track record of increasing sales and establishing and exceeding customer expectations.
Strong leadership, problem solving and communication skills highly articulate, demonstrating refined interpersonal skills across all levels and backgrounds energized for new challenges. Computer literate / experienced in maintaining accurate records and reports.
Consistently provided excellent, informed customer service and maintained strong reliable work ethic.
Strong follow-through, administrative and time management capabilities.
Specialties
Having strong background in sales and customer service and have minimum of 10 years of experience in retail banking selling to multi products.
Excellent communication and inter-personal skills apart from leadership and management skills.
Able to develop strategies and programs which are important in achieving the targets of the organization.
Able to identify and coach cross-selling of a wide range of business, retail and consumer services, armed with an array of highly competitive product offerings.
Able to direct and control retail banking activities and resources for meeting retail banking objectives.
Knowledge of corporate sales and client relationship management.
Generating new business & achieving target, able to get new business form existing clients and engage in client servicing.
Able to develop a friendly and professional atmosphere, which leads to positive customer experience, apart from long-term customer relationship.
Date of Birth:01/01/1982
10 years proven track record in high pressure environments requiring independent decisions, conflict resolution and critical attention to detail.
Working experience in Retail banking dealing with high profile clients in Bangladesh.
Objectives:
Seeking to new challenges in Sales for Business development, able to work on own initiative and as part of a team. Proven interpersonal and communication skills strong business acumen with the ability to execute a wide range of sales & marketing strategies to establish market presence and increase revenues and profitability.
A proven performer who moves from vision and strategy to implementation and follow-through.
A highly accomplished executive specializing in Sales. Recognized by superiors for excellent customer care, resulting in corporate commendation.
Management career with proven track record of increasing sales and establishing and exceeding customer expectations.
Strong leadership, problem solving and communication skills highly articulate, demonstrating refined interpersonal skills across all levels and backgrounds energized for new challenges. Computer literate / experienced in maintaining accurate records and reports.
Consistently provided excellent, informed customer service and maintained strong reliable work ethic.
Strong follow-through, administrative and time management capabilities.
Specialties
Having strong background in sales and customer service and have minimum of 10 years of experience in retail banking selling to multi products.
Excellent communication and inter-personal skills apart from leadership and management skills.
Able to develop strategies and programs which are important in achieving the targets of the organization.
Able to identify and coach cross-selling of a wide range of business, retail and consumer services, armed with an array of highly competitive product offerings.
Able to direct and control retail banking activities and resources for meeting retail banking objectives.
Knowledge of corporate sales and client relationship management.
Generating new business & achieving target, able to get new business form existing clients and engage in client servicing.
Able to develop a friendly and professional atmosphere, which leads to positive customer experience, apart from long-term customer relationship.
Branch Sales & Service Officer
BRAC BANK
Since October 2010
Full-time
Dhaka
Bangladesh
- Achieve set targets in term of deposit, Loan and credit cards.
- Recommend the loan & credit card application from branch level.
- Reviews and complete loan and credit card documents with customer and submit for approval monitor status after loan disbursements.
- Oversee the complete customer loan, credit card process following approved guideline.
- Generates new business through in branch selling outside calls.
- Expands exiting customer relationships by cross selling products/services.
- Completes documentation necessary to open/maintain new customer and business deposit accounts.
- Participates in selling bank products and provides superior customer service.
- Initiate contact or follow up on all service and sales leads in a timely basis with outbound calls and correspondence such as web application & lead list calling.
- Maintain a well-developed working knowledge of the complete line of products and service offered, taking responsibility to keep to date and request assistance for further developments needs.
- Act as joint custodian for Securities.
- Performs others duties as assigned.
Executive, Customer Service
Indian Visa Application Centre (IVAC)
September 2007
to September 2010
Full-time
Dhaka
Bangladesh
- Assess visa applications and supporting documents to ensure compliance with legislation and policy. Conduct interviews in relation to applications for entry into India.
Undertake verification checks of supporting documents, including telephone checks. - Based on these assessments and checks, make recommendations to senior staff to enable them to make high quality decisions.
- Receive and register applications for Indian visas and accept correct service charge.
- Respond to client inquiries, including by telephone and in person, relating to visa requirements. When inquiries relate to specific visa applications, provide clear status reports. Maintain a strong focus on high quality client service.
- Record information in departmental systems, applications and files to facilitate visa processing and to establish clear, accurate and comprehensive records of all actions taken in relation to visa application.
- Other duties as required.
Public Relation Officer
Crystal Human Resource Services Ltd
September 2006
to August 2007
Full-time
Dhaka
Bangladesh
- Monitor public opinion regarding an organisation or particular issues.
- Develop and implement communication strategies for an organisation and advise management on communication issues and strategies.
- Plan public relations programmes, including the preparation of cost budgets.
- Present arguments on behalf of an organisation to government, other organisations and special interest groups.
- Respond to enquiries from the public, media and other organisations.
- Arrange interviews with journalists, prepare and distribute media releases, and liaise with and make statements to the media.
- Write, edit and arrange production of newsletters, in-house magazines, pamphlets and brochures.
- Assist with preparing organisational documents such as annual reports, corporate profiles and submissions.
- Write speeches, prepare visual aids and make public presentations.
- Oversee production of visual, audio and electronic material, including managing websites.
- Organise special events such as open days, visits, exhibitions and functions.
- Conduct internal communication courses, workshops and media training.
- Develop risk assessments and implement crisis management plans to ensure an organisation's reputation is maintained.
- Plan, develop and manage brand identity.
- Organise and manage events, exhibitions, conferences and product launches.
- Experience in Retail Banking Sales & Marketing / Business Development Customer Services dealing
- with high profile clients in Bangladesh.
- Able to prioritize workload and multi-task to meet deadlines.
- Able to work with minimal supervision and as a cooperative team member, handling many tasks simultaneously.
- Hard working team-player with proven ability to commit to projects from start to finish.
- High-performance, focused communicator and public speaker possessing advanced interpersonal and client relationship management skills.
- Strong communication, leadership, planning, management and problem solving skills.
- Recognized for exceptional ability to create trust and build lasting relationships.
- Recognized by superiors for excellent customer care, resulting in corporate commendation.
- Committed to achieving outstanding results.
- Communication skills, contract management, customer relations, presentation skills, supervisory skills and team management.
- Induction & Orientation Program
- AML, NI Act & ICC
- Service Excellence Workshop
- Finance Related Training
- Prevention of Money Laundering
- Filling up AOF
- Job Skill Program on Retail Asset Products
-
Enhancing Sales Efficiency and achieving Service Excellence
Job Skill Program on Retail Asset Products - Service quality and Mystery Shopping Survey Refreshers
- Development of Professional selling [20 and 21 July 2016]
- English - Fluent
- Hindi - Beginner
- Bengali - Fluent
- Professional networking organizational development
- Traveling Abroad
- Social Working
- https://bd.linkedin.com/in/marzan-hoque-63b617b0
- https://www.facebook.com/marzan.hoque?fref=ts
