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Martina Navarra

Enthusiast and passionate Customer Value Marketing Specialist looking for new challenges

Marketing
ecommerce
luxury
33 years old
Driving License
Milano (20142) Italy
Employed Available
I believe in pursuing dreams and make them happen. Strong commitment, perseverance and determination are, to me, the keys to success and satisfaction in life and work. Despite all the obstacles I can run into during my journey, the desire of making the difference in a challenging, international environment is what drives me to never give up.
My mantra? Never a failure, Always a lesson.
Resume created on DoYouBuzz

CEMS MIM Student

Nova SBE

August 2014 to June 2016
Term Course Projects with real clients such as:
  • Nestlé (Brand Management Course);
  • Portugal Outsourcing (Consulting Course);
  • MYGON (CRM Course);
  • The German - Portuguese Chamber of Commerce (Corporate & Brand Communication Course);
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CEMS MIM Student

Louvain School of Management

January 2016 to May 2016
Business Project with global player in energy sector (ENGIE, former GDF Suez): creation of strategy and implementation process for deployment of data analytics for 100 internal auditors across the Group
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(Bsc) Economics and Business Administration

LUISS Guido Carli

September 2010 to July 2014
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Scientific High School Diploma

Liceo Scientifico Statale Louis Pasteur

September 2005 to July 2010
    • Responsible for the SMS channel for the European markets: from the creation of the concept and associated promotion to the definition of the cluster and the planning of the action with the provider;

    • Responsible for the Gadget/Gift campaigns for the European markets: from the definition of the cluster and concept in collaboration with the internal teams to the planning and monitoring of the shipments through dedicated tools;

    • Responsible for the management of the Outbound channel for Italy and Russia: from
      the creation of all the materials for the campaign (e.g. script for the calls, promotions, and definition of the cluster to reach) to the formation of the provider’s team both in Italy and Russia;

    -Responsible for the planning and execution of marketing contests worlwide, created to improve specific KPIs according to the needs of the country;

    -Responsible for the management of the budget for the above listed marketing channels, including bill registration and check;

    -Responsible for the support of the regions (US, Japan, Hong Kong) regarding the deployment of their marketing plans for the different marketing channels (SMS, Cards/Gifts, Contests, Outbound Calls);

    • Collaborating in the daily monitoring and analysis of all the ongoing marketing campaigns throughout the different channels, to evaluate the overall performance and plan future actions.
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    • Responsible for the SMS channel for the European markets: from the creation of the concept and associated promotion to the definition of the cluster and the planning of the action with the provider;

    • Responsible for the Gadget/Gift campaigns for the European markets: from the definition of the cluster and concept in collaboration with the internal teams to the planning and monitoring of the shipments through dedicated tools;

    • Responsible for the management of the Outbound channel for Italy and Russia: from
      the creation of all the materials for the campaign (e.g. script for the calls, promotions, and definition of the cluster to reach) to the formation of the provider’s team both in Italy and Russia;

    • Collaborating in the daily monitoring and analysis of all the ongoing marketing campaigns throughout the different channels, to evaluate the overall performance and plan future actions.
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    • Developed and maintained reports on customers with weekly / monthly basis (using business tools, SQL, excel);
    • Analysis of data on the purchasing behaviour of the customer base, including the use of statistical techniques;
    • Support the creation of target lists for direct marketing campaigns (using the corporate campaign tool);
    • Support for customer segmentation to identify target for marketing initiatives
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    • Autonomously processed sales orders for commercial and private accounts for the whole Lazio region;
    • Collaborated in the creation of tailor-made product offers for commercial and private accounts for the Lazio region;
    • Collaborated in the facilitation of after-sales services collaborating with Mercedes-Benz Financial Services and Allianz Insurance Company;
    • Autonomously prepared and processed necessary documentation requirements in collaboration with respective public institutions (ACI);
    • Field customer service with commercial and private clients of the entire Lazio region;
    • Continuously performed various Back-Office transactions such as data processing in in-house data bases on CRM software (Cesar, Autoline);
    • Created own YouTube channel (over 140.000 views on one single video)
    • Performed make-up tutorials and product reviews
    • Created and managed associated social media accounts on Facebook, Instagram and Twitter
  • My mantra? Never a failure, Always a lesson.
  • Being the daughter of two flight assistants, I have the travel spirit within my DNA. I love exploring new places, learning about their culture and enrich myself with amazing experiences.