Account Managers process optimization (Sales tools, contact process, Salesforce…)
Call Center Coordinator (6 operators in charge of bookings and after-sales services)
Relationship with partners BtoB and BtoC (Interface Technologie, INFINITE, CDS, Booking, Expedia, HRS…)
Company Strategy definition and implementation (decrease Online Travel Agency dependence, search for new customers…)
Representation of the company to customers and hotels owners (Local meetings, general shareholders meeting, Barcelona Congress, MAP pro, EquipHotel, WTM London…)
