Martin LEVASSEUR
Online sales support Manager, Société Européenne d'Hôtellerie
Professional Status
Employed
Open to opportunities
About Me
After many different experiences in Tourism, i'm looking for new challenges in dynamic company.
Online Sales Support Manager
Société Européenne d'Hôtellerie
Since January 2017
- Responsible for 8 people (1 project manager,2 assistants, 5 operators)
- Relationship with partners BtoB and BtoC (OTA, HBA, TMC, TO...)
- Define global brand strategy
- Services, systems and data organization
- Hotels's support team
- Connectivity's support team
- Call center (flow and performance optimization)
Deputy Head Account Managers Department
Société Européenne d'Hôtellerie
July 2015
to December 2016
- Sales tools optimization (ReservIT, Koedia, Plannet Winner, CDS…)
- Account Managers process optimization (Sales tools, contact process, Salesforce…)
- Call Center Coordinator (6 operators in charge of bookings and after-sales services)
- Relationship with partners BtoB and BtoC (Interface Technologie, INFINITE, CDS, Booking, Expedia, HRS…)
- Company Strategy definition and implementation (decrease Online Travel Agency dependence, search for new customers…)
- Representation of the company to customers and hotels owners (Local meetings, general shareholders meeting, Barcelona Congress, MAP pro, EquipHotel, WTM London…)
International Account Manager
Société Européenne d'Hôtellerie
Since September 2014
- Responsible for Ile de France, Italy, Spain and Switzerland (120 hotels)
- Responsible of 4 brands: P’tit Dej HOTEL, INTER-HOTEL, Qualys-HOTEL and Relais du Silence.
- Online sales management and direct booking optimization (Booking engine, OTA, GDS, Corporate, FIT…)
- Channel Manager
Hotel Assistant Manager
Hôtel*** Aguado Hotel*** de l'Europe
September 2012
to April 2014
- 120 rooms, facing the sea.
- Welcoming hosts, check-in, check-out, planning management,
- Yield management (Availpro, OTA…)
- Marketing plan (strategic & operational)
- Sales-representative to business travellers and leisure groups
- Community management
- Ambassadors team management
Junior Consultant
Maîtres du Rêve
January 2011
to August 2012
- Feasibility and pre-functional programming studies / Functionnal programming study / Business Plan
Cultural Assistant Project Manager
Town Council of Dieppe / Culture and Heritage department
2008
to September 2010
- Creation of cultural activities to attract new publics
Speaker
NEOMA Business School
- Bachelor Students (Second and third year)
- Touristic projects management
- Hospitality management
- Hospitality marketing
Master 2 of Management of Natural and Cultural Heritage and Touristic Development
Université Paris 1 Pantheon Sorbonne
September 2011
to 2012
1 semester - no research paper
Master 1 degree in Touristic Projects Management at Institut Catholique de Paris
Institut Catholique De Paris
September 2010
to June 2011
Tourism & Leisure Management specialization
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Online Sales
Expert
-
OTA's relationship
Expert
-
Mix distribution
Advanced
-
Yield Management
Good
-
Planning and booking Management
Expert
-
E-reputation, Community Management
Good
-
Check-in / Check-out
Expert
-
Guests Relations Management
Expert
-
Tourism Management
Advanced
-
Partners relationship
Advanced
-
Data analysis
Good
-
Benchmarking
Good
-
Economical & Technical Feasibility Study
Good
-
Public Tender
Good
-
Channels Managers
Expert
-
OTA's extranet
Expert
-
Technology & connectivity
Intermediate
-
Salesforce
Good
-
Suite Office (word, excel, powerpoint)
Good
-
Photoshop
Intermediate
-
Medialog
Good
-
French (native)
Expert
-
English
Advanced
