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Mark Vroegop

Mark Vroegop

Service & Contract Manager

58 years old
Driving License
Blaricum (1261 VK) Netherlands
Employed Open to opportunities
I am a highly experienced Service & Contract management professional with extensive process knowledge, both in the Financial industry and the Retail environment, which has always achieved the ambitions of putting down sounding results.

In addition, I am married and the proud father of two beautiful daughters. In my spare time I do like to play fieldhockey and like to skie.
Resume created on DoYouBuzz

Management / HR

NCR, Elsevier

1998 to 2000
2000 Targeted Selection (NCR University)
1999 Finance for Non financials (NCR University)
1998 Training General & People management (Elsevier)

Service Management

NCR

1999 to 2002
2002 Service Implementation Management (NCR University)
2000 Operational Service Management II (NCR intern)
1999 Operational Service Management I (NCR intern)

Procurement / Outsourcing

NCR, eBriviate, Fujitsu

2001 to 2007
2007 Outsourcing essentials (Fujitsu Intern)
2005 Reverse Auction level II v6.0 (eBriviate College)
2004 Reverse Auction level II (eBriviate College)
2003 Global Procurement training (NCR University)
2003 Reverse Auction training (NCR University)
2001 Opportunity Management (NCR University)

ITIL

ISES, Cap Gemini

1996 to 2013
2013 ITIL Continuous Service Improvement V3 (Cap Gemini)
2013 ITIL Service Strategy V3 (Cap Gemini)
2012 ITIL Service Design V3 (Cap Gemini)
2011 ITIL Service Operations V3 (Cap Gemini)
1998 ITIL Service Management part 2 (ISES)
1997 ITIL Service Management part 1 (ISES)
1996 ITIL Essentials (ISES)

Lean Six Sigma

NCR, KLM

2002 to 2009
2009 Lean Principals (KLM Intern)
2002 Six Sigma approach - Green Belt (NCR University)

Miscellaneous

Fujitsu, ING

Since 1989
2011 - Present Bank security training (ING intern)
2010 Dynamic Infrastructures (Fujitsu Intern)
2009 Cloud computing solutions (Fujitsu Intern)
1989 Marketing for Advertising (Self-Study)

MTS

Hendrik de Keyzerschool Amsterdam

1982 to 1985
MTS for fine mechanical engineering.

MAVO

Secondary schools Hilversum/Bussum, Alberdink Thym College Gooiland

1978 to 1982