Mark Vroegop
Service & Contract Manager
58 years old
Driving License
Blaricum (1261 VK) Netherlands
Employed
Open to opportunities
I am a highly experienced Service & Contract management professional with extensive process knowledge, both in the Financial industry and the Retail environment, which has always achieved the ambitions of putting down sounding results.
In addition, I am married and the proud father of two beautiful daughters. In my spare time I do like to play fieldhockey and like to skie.
In addition, I am married and the proud father of two beautiful daughters. In my spare time I do like to play fieldhockey and like to skie.
Service & Contract Manager
ING
Since June 2020
Full-time
Amsterdam
Netherlands
- Service and Contract Manager.
- As a Service manager the responsibility is from Service Design to Service Decommisioning be reliable for the service and being the SPOC for the user community. Service managers are responsible for ensuring that an organization's quality of service meets its described customers' requirements. Service and contract managers work closely with other organization members, such CPO's, Service Owners and senior managers, to set up develop and implement services and it's service-level agreements. Developing and reviewing the services with critical stakeholders, with the needed descriptions and ordering information. Identifying and creating with the management and the various technical teams new services and to build and run nut also by determining the metrics by which the service will be measured. Service Management is a team related activity , setting up services includes corporation between teams both from supplier as from receiver site to have a common understanding of what is needed or provided.
- Contract management includes tracking and monitoring delivery and costs, managing risks and relationships with Vendos and 3rd Party suppliers, conducting reviews and resolving problems. Contract manager responsibilities
Reviewing customer contract terms and conditions to balance risk appetite with commercial objectives. Working on the preparation, submission and review of tenders RFI/RFP's and drafting and reviewing the terms for standard forms like SLO's OLA's NDAs, EULA's partnership agreements, etc. - Core competences:
- Corporative (ability to work together and manage teams)
- Steering teams (ability to motivate teams to perform)
- Communicate (ability to provide a clear message)
- Knowledgeable (ability to discuss work to be performed)
- Corporative (ability to work together and manage teams)
Service & Contract Manager
ING
Since June 2020
Netherlands
- Service Management for the GITEO tribe and it's Area's of the Global Engineering Platform. (incl. Supplier and Contract Management)
- Bank wide core activity is 'Productization' of the Services delivered (Continuous Delivery as a Service), allowing the organization to use a standardized service to be delivered internationally.
Service & Contract Manager
ING
November 2015
to June 2020
Full-time
Amsterdam
Netherlands
- Service Management for the tribe and it's squads of the Engineering Platform. (incl. Supplier and Contract Management)
Bankwide core activity is 'Productization' of the CDaaS (Continuous Delivery as a Service), allowing the organisation to use a standardized service to be delivered internationally.
Operational Delivery Service Manager
ING
August 2011
to November 2015
Full-time
Amsterdam
Netherlands
- Coordinator of a team of 18 Delivery Managers from ING Infra department towards the ING Business Partners.
Service Delivery Manager
Fujitsu Services
July 2007
to July 2011
Full-time
Maarssen
Netherlands
- Accountable for the entire Fujitsu services towards it major customers like Arbonet, KLM, Ahold, V&D, Bijenkorf en H&M.
Procurement Manager Northern Europe
NCR
December 2005
to July 2007
Full-time
Amsterdam
Netherlands
- Procurement Manager of NCR outsourced services for the Northern Europe Area.
- Budget responsible for 98 Million Dollar annual.
- Contract Management, Supplier Management, Service Management, Finance and Procurement
Account Director Northern Europe
NCR
May 2003
to December 2005
Full-time
Copenhagen
Denmark
- Manager of 12 Account Managers in NL, BE, LU, DE, SW, FI, UK and NO.
- Responsible for the entire NCR service in the Northern Europe area.
Operational Manager Teradata
NCR TeraData
December 2001
to May 2003
Full-time
Augsburg
Germany
- Manager of 14 FTE.
- Responsible for the delivery of highly available Teradata solutions to the business partners in the Northern Europe area and the UK.
Operations Manager Benelux
NCR
August 1999
to December 2001
Full-time
Amsterdam
Netherlands
- Manager of 8 team leaders with in total 180 field engineers in the region.
- Responsible for the NCR services for the Benelux Area for the retail and finance market.
Territory Manager Nederland
NCR
June 1997
to August 1999
Full-time
Amsterdam
Netherlands
- Manager of 25 FTE.
- Service Manager of Multi-Vendor Products towards the Financial Sector.
Service Manager
B.sis
February 1992
to June 1997
Full-time
Amsterdam
Netherlands
- Manager of 35 FTE.
- Service Manager towards the Retail customers.
VAP Sales
Riva Hugin Sweda
January 1990
to February 1992
Full-time
Leusden
Netherlands
- Marketing & Sales of Value Added Products.
Support Programmer
Hugin Sweda
October 1987
to January 1990
Full-time
Leusden
Netherlands
- Shop automation and implementations.
Project Manager
Point Shop Interior Systems
July 1986
to October 1987
Full-time
Weesp
Netherlands
- End-to-end responsible for setting up stores.
2000 Targeted Selection (NCR University)
1999 Finance for Non financials (NCR University)
1998 Training General & People management (Elsevier)
1999 Finance for Non financials (NCR University)
1998 Training General & People management (Elsevier)
2002 Service Implementation Management (NCR University)
2000 Operational Service Management II (NCR intern)
1999 Operational Service Management I (NCR intern)
2000 Operational Service Management II (NCR intern)
1999 Operational Service Management I (NCR intern)
2007 Outsourcing essentials (Fujitsu Intern)
2005 Reverse Auction level II v6.0 (eBriviate College)
2004 Reverse Auction level II (eBriviate College)
2003 Global Procurement training (NCR University)
2003 Reverse Auction training (NCR University)
2001 Opportunity Management (NCR University)
2005 Reverse Auction level II v6.0 (eBriviate College)
2004 Reverse Auction level II (eBriviate College)
2003 Global Procurement training (NCR University)
2003 Reverse Auction training (NCR University)
2001 Opportunity Management (NCR University)
2013 ITIL Continuous Service Improvement V3 (Cap Gemini)
2013 ITIL Service Strategy V3 (Cap Gemini)
2012 ITIL Service Design V3 (Cap Gemini)
2011 ITIL Service Operations V3 (Cap Gemini)
1998 ITIL Service Management part 2 (ISES)
1997 ITIL Service Management part 1 (ISES)
1996 ITIL Essentials (ISES)
2013 ITIL Service Strategy V3 (Cap Gemini)
2012 ITIL Service Design V3 (Cap Gemini)
2011 ITIL Service Operations V3 (Cap Gemini)
1998 ITIL Service Management part 2 (ISES)
1997 ITIL Service Management part 1 (ISES)
1996 ITIL Essentials (ISES)
2009 Lean Principals (KLM Intern)
2002 Six Sigma approach - Green Belt (NCR University)
2002 Six Sigma approach - Green Belt (NCR University)
2011 Bank security primer training (ING intern)
2010 Dynamic Infrastructures (Fujitsu Intern)
2009 Cloud computing solutions (Fujitsu Intern)
1989 Marketing for Advertising (Self-Study)
2010 Dynamic Infrastructures (Fujitsu Intern)
2009 Cloud computing solutions (Fujitsu Intern)
1989 Marketing for Advertising (Self-Study)
-
(Interim) Management
Expert
-
Service Management
Expert
-
Contract Management
Advanced
-
Service Design
Advanced
-
Productization
Advanced
-
Procurement
Expert
-
Outsourcing
Expert
-
Project Management
Good
-
ITIL
Expert
-
Lean Six Sigma
Advanced
- Service Management experience
- Banking organisation
- Service Management experience
- Multiple orgnisations
-
Dutch
Expert
-
English
Advanced
-
German
Intermediate
