Mark Rhys-Jones

A dynamic and resourceful desktop support professional with strong background in Microsoft environments and Information Technology Infrastructure Library (ITIL) framework. A proven track record of providing high quality technical support to enterprise organisations in the global resources, transport and government sectors.
Offering a calming influence in a high pressure environment, excellent communication and interpersonal skills, virtualisation experience and the ability to quickly adapt to other applications and platforms.


Key Strengths:
• Over 15 years in the IT industry, dealing with users and management at multiple levels ensuring service levels are consistently met;
• Customer focussed, building on user relationships to ensure quality service and customer satisfaction by being proactive and always looking for service improvements;
• Confident working in a team or autonomously, taking the initiative to get the work completed within required timescales;
• Able to work with other teams and multiple service providers to deliver services seamlessly.
• Efficient at troubleshooting and able to work on and complete multiple tasks or issues at the same time;
• Highly competent in cross teaming when leading a group, focussing on motivation to meet the team’s objectives, whilst balancing the needs of the team with their daily responsibilities.
• Committed to service delivery, working outside office hours to ensure positive outcome for the client.