Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now

×

Mark Rhys-Jones

Professional Desktop Support Technician

ITIL
Microsoft Windows
Microsoft Office
Desktop Support
Citrix
Mark Rhys-Jones
Driving License
Professional Status
Employed
Unavailable
About Me
A dynamic and resourceful desktop support professional with strong background in Microsoft environments and Information Technology Infrastructure Library (ITIL) framework. A proven track record of providing high quality technical support to enterprise organisations in the global resources, transport and government sectors.
Offering a calming influence in a high pressure environment, excellent communication and interpersonal skills, virtualisation experience and the ability to quickly adapt to other applications and platforms.


Key Strengths:
• Over 15 years in the IT industry, dealing with users and management at multiple levels ensuring service levels are consistently met;
• Customer focussed, building on user relationships to ensure quality service and customer satisfaction by being proactive and always looking for service improvements;
• Confident working in a team or autonomously, taking the initiative to get the work completed within required timescales;
• Able to work with other teams and multiple service providers to deliver services seamlessly.
• Efficient at troubleshooting and able to work on and complete multiple tasks or issues at the same time;
• Highly competent in cross teaming when leading a group, focussing on motivation to meet the team’s objectives, whilst balancing the needs of the team with their daily responsibilities.
• Committed to service delivery, working outside office hours to ensure positive outcome for the client.
Resume created on DoYouBuzz

B.Sc. (Hons)

University of Greenwich (UK)

1989 to 1993
Honours degree in Computer Science

Microsoft Certifications

Microsoft

2009
Microsoft Certified Profession (MCP) and Microsoft Certified Desktop Support Technician (MCDST)

ITIL v2 Foundation

ISEB

2005
ITIL Foundation certified

Diploma

Lewisham College (UK)

1987 to 1989
Diploma in Computer Studies.