A dynamic and resourceful desktop support professional with strong background in Microsoft environments and Information Technology Infrastructure Library (ITIL) framework. A proven track record of providing high quality technical support to enterprise organisations in the global resources, transport and government sectors. Offering a calming influence in a high pressure environment, excellent communication and interpersonal skills, virtualisation experience and the ability to quickly adapt to other applications and platforms.
Key Strengths: • Over 15 years in the IT industry, dealing with users and management at multiple levels ensuring service levels are consistently met; • Customer focussed, building on user relationships to ensure quality service and customer satisfaction by being proactive and always looking for service improvements; • Confident working in a team or autonomously, taking the initiative to get the work completed within required timescales; • Able to work with other teams and multiple service providers to deliver services seamlessly. • Efficient at troubleshooting and able to work on and complete multiple tasks or issues at the same time; • Highly competent in cross teaming when leading a group, focussing on motivation to meet the team’s objectives, whilst balancing the needs of the team with their daily responsibilities. • Committed to service delivery, working outside office hours to ensure positive outcome for the client.
