Experience — Mark Lancaster

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Experiences

Researches and documents all information that may be required to complete a customer quotation.
Obtains pricing for materials and components needed for the quotation.
Maintaining and expanding the database of prospects of the organization.
Outbound and inbound account management.
Handling cancellations or changes in sales order and communicating the changes with the related departments.
Complete and file contractual bids between the company and municipal/private companies.
Coordinating with multiple departments for status on orders from relevant suppliers ensuring the delivery commitment to clients is met.

Coordinating logistics of our products for full-truckload shipments.
Communicating with four plants to determine trucking needs and to schedule shipments.
Managing logistics for our fleet of rail cars.
Researched and implemented new logistic software to innovate tracking/tracing capabilities.
Distribute daily Trace Reports to appropriate recipients.
Manage and schedule repairs for all qualified rail cars.

Supervised material flow, storage and global order fulfillment.Maintained accurate stock records and schedules.Selected products for specific routes according to pick sheets.Evaluated operational records and made scheduling adjustments to maximize efficiency.Oversaw special orders and after-hours, urgent shipping jobs.Unloaded, picked, staged and loaded products for shipping.Conducted monthly, quarterly and yearly inventories of warehouse stock.Reported inventory balances and cycle counts in both the ERP and WMS systems.Resolved service issues in a timely manner, including coordinating and processing returns.Oversaw warehousing and storage practices and housekeeping.Established transportation cost standards and economical shipping practices.Received incoming shipments and reviewed contents against purchase order for accuracy.Used propane forklift to load trailer at warehouse.

Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Placed special merchandise orders for customers.Created strategies to develop and expand existing customer sales, which resulted in a [number]% increase in monthly sales.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.

Mark Lancaster