Mark Jones
Health Benefits Advisor looking to progress
customer service
health & wellbeing
quality
risk analysis
36 years old
Manchester (M5 6TF) United Kingdom
Employed
Available
I have an inherent drive to deliver world class customer service, and aspire to spread this enthusiasm and flair amongst my team. I strive for excellence with particular attention to detail. Having worked in health insurance for five years, I'd like to challenge myself by working in fraud analysis. My interest in the area has developed over time through underwriting to identify areas of risk to the business to ensure people are not claiming for pre-existing conditions
Member Service Advisor
BUPA
December 2012
to August 2015
- Looked after telephone queries for corporate groups
- Ensured my statistics matched or exceeded business measures
- Completed the BUPA training programme
- Ran client demonstrations to familiarise members with our systems
- I was in charge of manual payments for the floor
- Progressed from managing C1 members to C2 and C3 members
- Responsible for call listening when necessary, and report back to senior colleagues
- Provided reactive and constructive feedback to colleagues on their work in the form of training
- As a complaints champion for the department, I would investigate complaints to prevent escalation to customer relations
- Responsible for liaising with corporate groups when complaints arose to repair relationships
