Hands-on chief information officer (CIO) with progressive record of success developing and executing technology strategies to deliver sustainable change. Support technical operations, strategic planning, risk mitigation, and cyber security to drive efforts in high-growth technology environments.
Serve as a collaborative and solution-oriented partner, participating in the implementation of enterprise management systems and large-scale deployments. As CIO for Quandel Enterprises, Inc., within 10 months of hire, established a highly successful enterprise-wide help desk while saving $400,000 in recurring expenses and $75,000 in one-time costs.
Monitor and ensure proper functioning and resource allocation for an evolving technology business. Capitalize on expertise in designing, optimizing, and managing cross-platform technology. Develop key stakeholder relationships to understand business needs and define technical priorities to support change.
Planned, developed, and oversaw system design / engineering, resource optimization, and services management for this technology management company. Created and executed on strategic business plans, budgets and policies to deliver IT processes more efficiently. Collaborated on critical project rollouts, deployments, and migrations. Partnered with business units to determine needs and deliver value-based technology solutions to divisions, external companies, and clients. Negotiated vendor agreements and contracts. Conducted metrics analysis and forecasting. Directed reorganization of company operations and processes.
Served as senior technical resource and chief architect for service delivery team, including sales engineering and complex infrastructure support. Designed, implemented, and supported internal technologies. Evaluated emerging technologies and developed new product offerings. Highlighted Achievements: • Investigated, researched, and recommended new lines of business to expand offerings, including computer forensics, and offsite data backup. • Revitalized and improved customer service, communications, account management, and retention by benchmarking best practices and standards. • Prioritized and categorized projects and resources based on staff skill level and subject matter expertise. Created a comprehensive project management methodology, including timelines for delivery of projects. • Leveraged newer technologies such as virtualization and data replication to launch new infrastructure designs that lowered capital costs for clients, propelling revenues. • Delivered expert testimony on behalf of a client; countered counsel as expert on eDiscovery and forensic terminology.