Hands-on chief information officer (CIO) with progressive record of success developing and executing technology strategies to deliver sustainable change. Support technical operations, strategic planning, risk mitigation, and cyber security to drive efforts in high-growth technology environments.
Serve as a collaborative and solution-oriented partner, participating in the implementation of enterprise management systems and large-scale deployments. As CIO for Quandel Enterprises, Inc., within 10 months of hire, established a highly successful enterprise-wide help desk while saving $400,000 in recurring expenses and $75,000 in one-time costs.
Monitor and ensure proper functioning and resource allocation for an evolving technology business. Capitalize on expertise in designing, optimizing, and managing cross-platform technology. Develop key stakeholder relationships to understand business needs and define technical priorities to support change.
Analyze and execute changes to technologies, processes, procedures, and personnel for this provider of construction, construction management, engineering, and development services in the Mid-Atlantic and Midwest regions. Lead and contribute to establishing a virtualized and properly configured environment to support business needs, eliminating frequent downtime and unnecessary expenses. Highlighted Achievements: • Implemented a process centric help desk, a company first, which facilitated rapid resolution of end user issues and garnered universal positive feedback from all departments that would previously not engage with IT staff. o Established processes to measure response time and user engagement, resulting in cohesive partnership between technology and lines of business. • Analyzed failing or stalled technology projects and established timelines and plans for implementation, which allowed company to leverage benefit of substantial investments.
• Created and positioned IT as a customer-focused department, including instituting policies to ensure telecommunications and systems were handled by technology staff. Established 24/7 technology operations. • Improved productivity, performance, and security of remote access. Instituted technology practices and systems that vastly improved internal collaboration with other office locations and increased speed and efficiency of work.