Hands-on chief information officer (CIO) with progressive record of success developing and executing technology strategies to deliver sustainable change. Support technical operations, strategic planning, risk mitigation, and cyber security to drive efforts in high-growth technology environments.
Serve as a collaborative and solution-oriented partner, participating in the implementation of enterprise management systems and large-scale deployments. As CIO for Quandel Enterprises, Inc., within 10 months of hire, established a highly successful enterprise-wide help desk while saving $400,000 in recurring expenses and $75,000 in one-time costs.
Monitor and ensure proper functioning and resource allocation for an evolving technology business. Capitalize on expertise in designing, optimizing, and managing cross-platform technology. Develop key stakeholder relationships to understand business needs and define technical priorities to support change.
Provided hands-on leadership and management of consulting services, operations, project management, and application support to global clientele. Directed sales and marketing, customer service, vendor relationships, and financial administration. Implemented Kaseya and ConnectWise systems. Created and maintained project cost models, financial projections, and budgets. Highlighted Achievements: • Designed and managed the infrastructure to support 1500 systems per engineer while providing service in the U.S., Canada, Ireland, and India. • Drove and positioned company to reach pinnacle of success by optimizing service delivery, business development, resource performance, and accountability. Established and maintained benchmarks. • Established and executed an effective and repeatable process for computer forensics investigations. Worked in conjunction with U.S. Marshals to secure and preserve electronic evidence.