Mark Golicher
Chief Information Officer
Professional Status
Employed
Available
About Me
Hands-on chief information officer (CIO) with progressive record of success developing and executing technology strategies to deliver sustainable change. Support technical operations, strategic planning, risk mitigation, and cyber security to drive efforts in high-growth technology environments.
Serve as a collaborative and solution-oriented partner, participating in the implementation of enterprise management systems and large-scale deployments. As CIO for Quandel Enterprises, Inc., within 10 months of hire, established a highly successful enterprise-wide help desk while saving $400,000 in recurring expenses and $75,000 in one-time costs.
Monitor and ensure proper functioning and resource allocation for an evolving technology business. Capitalize on expertise in designing, optimizing, and managing cross-platform technology. Develop key stakeholder relationships to understand business needs and define technical priorities to support change.
Serve as a collaborative and solution-oriented partner, participating in the implementation of enterprise management systems and large-scale deployments. As CIO for Quandel Enterprises, Inc., within 10 months of hire, established a highly successful enterprise-wide help desk while saving $400,000 in recurring expenses and $75,000 in one-time costs.
Monitor and ensure proper functioning and resource allocation for an evolving technology business. Capitalize on expertise in designing, optimizing, and managing cross-platform technology. Develop key stakeholder relationships to understand business needs and define technical priorities to support change.
IT Director
MCNEES, WALLACE & NURICK LLC
Since 2015
- Revolutionize all aspects Information Technology and manage systems as one enterprise for this law firm specializing in privacy and data security, intellectual property and energy law in the Mid-Atlantic and Midwest regions.
Highlighted Achievements:
• Integrated the Columbus, OH and Harrisburg, PA IT operations, a project the firm was unable to complete in the eight years prior to my employment.
o Consolidated all help desk and disaster recovery operations in a newly created virtualized environment using Cisco UCS and Nimble SANs.
o Reduced data center power consumption by 75% and a 50% reduction in cooling load.
o Redesigned and relocated disaster recovery operations from West Chester, PA to Phoenix, AZ.
• Saved $700,000 in recurring expenses and $800,000 in capital purchases by single sourcing vendor contracts and redesigning the enterprise architecture.
• Designed and implemented a self-supported VOIP phone system using SIP trunks, replaced independent telephone systems in seven offices with one system resulting in a savings of $90,000 per year.
• Evaluated and selected a new time and billing system. This $800,000 project will drastically change business processes including interoffice, paperless communication and improve the electronic client billing process.
Chief Information Officer
QUANDEL ENTERPRISES, INC.
2014
to 2015
- Analyze and execute changes to technologies, processes, procedures, and personnel for this provider of construction, construction management, engineering, and development services in the Mid-Atlantic and Midwest regions. Lead and contribute to establishing a virtualized and properly configured environment to support business needs, eliminating frequent downtime and unnecessary expenses.
Highlighted Achievements:
• Implemented a process centric help desk, a company first, which facilitated rapid resolution of end user issues and garnered universal positive feedback from all departments that would previously not engage with IT staff.
o Established processes to measure response time and user engagement, resulting in cohesive partnership between technology and lines of business.
• Analyzed failing or stalled technology projects and established timelines and plans for implementation, which allowed company to leverage benefit of substantial investments.
• Created and positioned IT as a customer-focused department, including instituting policies to ensure telecommunications and systems were handled by technology staff. Established 24/7 technology operations.
• Improved productivity, performance, and security of remote access. Instituted technology practices and systems that vastly improved internal collaboration with other office locations and increased speed and efficiency of work.
Chief Technology Officer
TRIGON TECHNOLOGY GROUP
2010
to 2014
- Planned, developed, and oversaw system design / engineering, resource optimization, and services management for this technology management company. Created and executed on strategic business plans, budgets and policies to deliver IT processes more efficiently. Collaborated on critical project rollouts, deployments, and migrations. Partnered with business units to determine needs and deliver value-based technology solutions to divisions, external companies, and clients. Negotiated vendor agreements and contracts. Conducted metrics analysis and forecasting. Directed reorganization of company operations and processes.
- Served as senior technical resource and chief architect for service delivery team, including sales engineering and complex infrastructure support. Designed, implemented, and supported internal technologies. Evaluated emerging technologies and developed new product offerings.
Highlighted Achievements:
• Investigated, researched, and recommended new lines of business to expand offerings, including computer forensics, and offsite data backup.
• Revitalized and improved customer service, communications, account management, and retention by benchmarking best practices and standards.
• Prioritized and categorized projects and resources based on staff skill level and subject matter expertise. Created a comprehensive project management methodology, including timelines for delivery of projects.
• Leveraged newer technologies such as virtualization and data replication to launch new infrastructure designs that lowered capital costs for clients, propelling revenues.
• Delivered expert testimony on behalf of a client; countered counsel as expert on eDiscovery and forensic terminology.
Executive Director / President
CENTRAL PENN IT SERVICES, LLC (dba Admisphere)
2002
to 2010
- Provided hands-on leadership and management of consulting services, operations, project management, and application support to global clientele. Directed sales and marketing, customer service, vendor relationships, and financial administration. Implemented Kaseya and ConnectWise systems. Created and maintained project cost models, financial projections, and budgets.
Highlighted Achievements:
• Designed and managed the infrastructure to support 1500 systems per engineer while providing service in the U.S., Canada, Ireland, and India.
• Drove and positioned company to reach pinnacle of success by optimizing service delivery, business development, resource performance, and accountability. Established and maintained benchmarks.
• Established and executed an effective and repeatable process for computer forensics investigations. Worked in conjunction with U.S. Marshals to secure and preserve electronic evidence.
IT Consultant
TEKSYSTEMS
2005
to 2008
- Administered systems engineering, networking, auditing, and infrastructure design. Delivered independent verification and validation services for a $250M comprehensive workforce development system initiative of the Pennsylvania Department for Labor and Industry. Directed core Cisco network components and Nokia appliances for Commonwealth of Pennsylvania. Championed company’s first successful disaster recovery test of all systems.
Career History
Prior
2003
to 2005
- EXEL: Senior Systems Engineer / Chief Architect. Multiple Roles, D&E Communications: eServices Manager, Operations Manager, Senior Systems Engineer, and Systems Engineer. Donegal Mutual Insurance: Manager, Network Services, Network Administrator.
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Security & Risk Management
Expert
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Change Management
Expert
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Project Management & Execution
Expert
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Information Management & Analytics
Expert
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Performance & Resource Oversight
Expert
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Computer Forensics
Expert
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Customer Engagement
Expert
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Telecommunications
Expert
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Budgeting, Business Processes & System Strategy
Expert
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Cybersecurity
Expert
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Vendor Negotiations & Relationships
Expert
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eDiscovery
Expert
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Business Continuity
Expert
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Policy Creation
Expert
Certified Information Systems Security Professional (CISSP) | Microsoft Certified Systems Administrator (MCSA) | Master Certified Novell Engineer (MCNE) | Microsoft Certified Professional (MCP)
Microsoft Certified Technology Specialist (MCTS) | CompTIA Project+™
Microsoft Certified Technology Specialist (MCTS) | CompTIA Project+™
OS & Infrastructure: Cloud solutions and remote desktop services, including terminal services and Citrix, Cisco ASA firewall, Cisco Routers / Switches, Active Directory, Linux, Intrusion Detection Systems, LAN / WAN / VPN, Microsoft Exchange, Microsoft SQL, MySQL, IIS and Apache Web Servers, EnCase, FTK
