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Mark Corl

Sr. Technical Consultant at Covestic

Mark Corl
Canal Fulton (44614) United States (Ohio)
Professional Status
Employed
Open to opportunities
About Me
Technically sophisticated professional with an extensive career reflecting strong ethical and leadership skills. Qualifications include ServiceNow Administration, Consulting, Scripting, Operations, Information Technology and Problem Solving expertise. Embrace a Team-based work ethic with excellent interpersonal and communication skills.

ServiceNow Certifications:
• ServiceNow - CSA
• ServiceNow - CIS ITSM
• ServiceNow - CIS Customer Service

Core competencies:
• Consulting
• Development/Scripting
• ServiceNow Integrations
• Customer Service
• Agent Workspace
• Service Management
• Project Management
• Solutions Design
• Problem Solving
• Continuous Improvement

ITIL:
• ITIL v3 Certified
• Change Management
• Incident Management
• Problem Management
• Configuration Management
• CMDB
Resume created on DoYouBuzz
  • Primary CMDB administrator, responsible for configuring thousands of CIs and relationships
  • Provide technical assistance and support to entire ITSM team
  • Responsible for overall development and implementation of custom ServiceNow solutions
  • Oversee all ServiceNow upgrades, patches and clones
  • Responsible for obtaining approvals for all proposed solutions and coordinating related meetings
  • Delegate development and projects to Sr. Solution Architect and tasks to Solution Architect
  • Author requirements and technical design documents for Business Units
  • Lead requirements meetings and technical discussions regarding ServiceNow
  • Responsible for managing projects and coordinating any parallel development with vendors
  • Provide team leadership for Sr. Solution Architect and Solution Architect
  • Technical lead for all ServiceNow projects, including all development and administration.