Dealer Development Mercedes-Benz Cars (MBC) Hong Kong & Macau • Modelling and documentation of a coherent and structured sales process (Visio) • Elaboration on suggestions on the optimization of retailers’ customer services • Analyses and recommendations on improvement potentials of existing customer databases in Sales and Aftersales
Dealer Development smart Europe • On-site assistance and support during consulting projects at two dealerships in Brussels; extension of existing reporting tools for the compilation of consulting results and tasks for sales management and project team • Analysis and evaluation of workload in retail- and sales management to detect efficiency potentials at the smart Centre Luxembourg
Retail Toolbox Mercedes-Benz Vans • Stocktaking, evaluation, and update of Best Practice documents and tools for retail professionalization • Elaboration on possibilities of the allocation of access privileges for SharePoint users within the framework of a world-wide roll-out of the retail toolbox • Presentation of the results to the project team and the client
