Marion HODY
Branch Manager
36 years old
Driving License
Queenstown New Zealand
Employed
Open to opportunities
Dynamic
Proactive
High attention to detail
Great ability for team work, multicultural leadership and team motivation
Autonomous and flexible
Strong ability to multitask
Adapt quickly and easily to any situation or task
Have worked in a fast paced environment
Can work under high level of pressure
Born and raised in France
Studied in the UK
Looking for opportunities to learn and grow
Truly believe that happy employees make happy customers
Finding serenity in Nature's beauty
I am creative and passionate about consumer psychology and behavior and interior design
Proactive
High attention to detail
Great ability for team work, multicultural leadership and team motivation
Autonomous and flexible
Strong ability to multitask
Adapt quickly and easily to any situation or task
Have worked in a fast paced environment
Can work under high level of pressure
Born and raised in France
Studied in the UK
Looking for opportunities to learn and grow
Truly believe that happy employees make happy customers
Finding serenity in Nature's beauty
I am creative and passionate about consumer psychology and behavior and interior design
Branch Manager
Universal Rental Cars
November 2018
to July 2020
- Employee management and recruitment
- ensure operational performance and day to day priorities are achieved
- complete performance reviews, train and coach employees
- Monitor prices, booking rates and stop sells
- Manage the branch fleet and maintenance vehicles and ensure vehicles are in the best condition possible
- Liaise with vendors and repairers to minimize off road time
- Conduct team meetings
- Keep employees motivated and up to date with procedures
- Assist in/handle issue resolution with customers
- Rosters and wages
- Uphold company standards and processes
- Monitor costs and invoices and increase revenue
- Enhance the branch performance and customer satisfaction
Senior Customer Service - Supervisor
Jucy Rentals
May 2015
to November 2018
Full-time
Queenstown
New Zealand
- Deliver high quality and enthusiastic customer service
- Identify customers needs and resolve conflicts and provide solutions to customer complains
- Enhance customer's travel experience
- Provide customers with information about New Zealand destinations, attrations and road rules
- Ensure customers understanding of contract terms and answer their questions
- Ensure vehicle conditions meet safety requirements
- Health and Safety in the workplace
- Training new staff
- develop successful teams
- enhance team performance and customer feedback
- Implementing and improving our new CRM system
- Acting Team leader - March to July 2018
Marketing Chief
MobiSysteme, France
May 2013
to August 2014
Full-time
Annecy
France
- Community Management
- Digital Marketing
- Enewsletter and email marketing
- blog and website maintenance
- Communication Materials: Writing and developing copy, creating new materials in both print and digital
- International events: MacWorld/iWorld 2014, San Francisco
- team and project Coordination
https://www.youtube.com/watch?v=Xuj2HZi8ZnU
Station Agent/Customer service
Chambéry Airport, France
December 2012
to April 2013
Temporary Work
Chambéry
France
- Information Desk: Reception, phone calls, help to passengers (French-English)
Announcements (French-English) - Lost&found- rush luggage management (lost & damaged items)
- Support to staff in the airport terminal
- delivery of temporary passes to restricted area
- Management of room rental for seminars
- landing fees invoicing
Marketing, communication and PR coordinator
HomeSource Ltd
February 2011
to June 2011
Internship
Sydney
Australia - New South Wales
- Marketing (e-marketing strategy & community management, WoM marketing, benchmarking)
- External communication and public relations support (partnership development and follow up, enewsletters, press releases)
- Team, project and partnership coordination
Master's degree in International Business/Trade and Foreign Languages
Université Chambéry Savoie, France
September 2009
to July 2011
- Intercultural Negotiation specialization. First Class Honours
- Thesis: Multicultural Work Environment: How to Bridge the Gap Between Team Communication and Management Challenges and Cultural Diversity? A Leadership Approach (In English - 17,75 out of 20).
- Courses: Negotiation, HR management, Marketing, Communication, International Trade & Location Strategy, Custom Requirements, Comparative Law, Calls for Tender, Budget Management, Geopolitics & International Environment, Developing Countries Economics, Culture and Civilization
Bachelors' degree in Management and Languages
Business School, Exeter University, UK
September 2008
to June 2009
Essays on:
Team projects (in English):
Courses: Leadership and Teams, Crisis, Change and Creativity in Organisations, Business and Tourism, Managing the Tourism Environment, Principles of Marketing, International Business and Globalization.
The University of Exeter is one of the top universities in the world and has been named University of the Year 2012-13 by the Sunday Times.
http://www.exeter.ac.uk/about/facts/success/
- Corporate change management
Team projects (in English):
- Crisis management: Charities and difficult economic climate
- Language and cultural barriers – overcome obstacles. (Best team of the year award- Nominated as team leader)
Courses: Leadership and Teams, Crisis, Change and Creativity in Organisations, Business and Tourism, Managing the Tourism Environment, Principles of Marketing, International Business and Globalization.
The University of Exeter is one of the top universities in the world and has been named University of the Year 2012-13 by the Sunday Times.
http://www.exeter.ac.uk/about/facts/success/
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Self motivated, organization and creativity
Expert
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Staff training and coaching
Expert
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Multitasking and follow up skills
Expert
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Analyze, adjust and implement procedures
Expert
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Multicultural team management
Expert
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Leadership skills
Expert
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Motivational attitude
Expert
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Team Player
Expert
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problem and conflict management
Advanced
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Reception
Expert
-
Professional and friendly attitude
Expert
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Information and help to customers
Expert
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Process bookings, payments and compensation
Expert
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Awareness of customers needs
Expert
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Analyze customer feedback to meet and enhance NPS and performance results
Expert
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Enhance customer satisfaction
Expert
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Work in a fast paced environment
Expert
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Time management
Expert
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Languages
Advanced
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Problem resolution
Advanced
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Customer psychology
Advanced
