Marion HODY
Branch Manager
36 years old
Driving License
Queenstown New Zealand
Employed
Open to opportunities
Dynamic
Proactive
High attention to detail
Great ability for team work, multicultural leadership and team motivation
Autonomous and flexible
Strong ability to multitask
Adapt quickly and easily to any situation or task
Have worked in a fast paced environment
Can work under high level of pressure
Born and raised in France
Studied in the UK
Looking for opportunities to learn and grow
Truly believe that happy employees make happy customers
Finding serenity in Nature's beauty
I am creative and passionate about consumer psychology and behavior and interior design
Proactive
High attention to detail
Great ability for team work, multicultural leadership and team motivation
Autonomous and flexible
Strong ability to multitask
Adapt quickly and easily to any situation or task
Have worked in a fast paced environment
Can work under high level of pressure
Born and raised in France
Studied in the UK
Looking for opportunities to learn and grow
Truly believe that happy employees make happy customers
Finding serenity in Nature's beauty
I am creative and passionate about consumer psychology and behavior and interior design
Branch Manager
Universal Rental Cars
November 2018
to July 2020
- Employee management and recruitment
- ensure operational performance and day to day priorities are achieved
- complete performance reviews, train and coach employees
- Monitor prices, booking rates and stop sells
- Manage the branch fleet and maintenance vehicles and ensure vehicles are in the best condition possible
- Liaise with vendors and repairers to minimize off road time
- Conduct team meetings
- Keep employees motivated and up to date with procedures
- Assist in/handle issue resolution with customers
- Rosters and wages
- Uphold company standards and processes
- Monitor costs and invoices and increase revenue
- Enhance the branch performance and customer satisfaction
Senior Customer Service - Supervisor
Jucy Rentals
May 2015
to November 2018
Full-time
Queenstown
New Zealand
- Deliver high quality and enthusiastic customer service
- Identify customers needs and resolve conflicts and provide solutions to customer complains
- Enhance customer's travel experience
- Provide customers with information about New Zealand destinations, attrations and road rules
- Ensure customers understanding of contract terms and answer their questions
- Ensure vehicle conditions meet safety requirements
- Health and Safety in the workplace
- Training new staff
- develop successful teams
- enhance team performance and customer feedback
- Implementing and improving our new CRM system
- Acting Team leader - March to July 2018
Travelling New Zealand
From North to South
January 2015
to May 2015
New Zealand
- Volunteering at festival, info center. Coromandel - Waitako
- Housekeeping / odd jobs (raking, painting, weeding, feeding animals, cleaning etc). Paihia - Northland
- Grape picking. Martinborough - Wellington
Marketing Chief
MobiSysteme, France
May 2013
to August 2014
Full-time
Annecy
France
- Community Management
- Digital Marketing
- Enewsletter and email marketing
- blog and website maintenance
- Communication Materials: Writing and developing copy, creating new materials in both print and digital
- International events: MacWorld/iWorld 2014, San Francisco
- team and project Coordination
https://www.youtube.com/watch?v=Xuj2HZi8ZnU
Station Agent/Customer service
Chambéry Airport, France
December 2012
to April 2013
Temporary Work
Chambéry
France
- Information Desk: Reception, phone calls, help to passengers (French-English)
Announcements (French-English) - Lost&found- rush luggage management (lost & damaged items)
- Support to staff in the airport terminal
- delivery of temporary passes to restricted area
- Management of room rental for seminars
- landing fees invoicing
Marketing, communication and PR coordinator
HomeSource Ltd
February 2011
to June 2011
Internship
Sydney
Australia - New South Wales
- Marketing (e-marketing strategy & community management, WoM marketing, benchmarking)
- External communication and public relations support (partnership development and follow up, enewsletters, press releases)
- Team, project and partnership coordination
Marketing support
Markion Sarl
December 2009
to May 2010
France
- Innovation Marketing and Licensing
- Market research
