Primary responsible for the successful execution of programs and maintenance contracts for digital TV business customers: Liberty Global, Virgin Media UK and Vodafone. o 2022/23 Vodafone Ziggo Head-end Hardware refresh (99K €) o 2021/22 Vodafone Kabel Deutschland Headends migration to Cloud, supporting various Smartcards technologies (740K €) o 2019/21 Telenet Headend Hardware refresh, introducing more secure Smartcard (155K €) o 2018/19 Software upgrade on all Liberty Global Head-ends (200K €)
Support the Sales teams in the preparation of commercial offers and contracts negotiations.
Management of end-of-Life and End-of-Support Hardware and Software, ensuring either their maintenance is extended, or their replacement is planned.
Continuous Process improvements by identifying potential cost savings and inefficiencies or gaps in processes.
Deployment and daily support of Pay-tv systems for Liberty Global affiliates in Europe, integration tests with 3rd party systems, acceptance tests, analysis, and resolution of technical issues.
Management of the daily customer support: resources assignments, incidents resolution, root cause analysis, and communication to customer and third parties.
Maintenance of internal and customer documentation.
Deployment and daily support of NAGRA Pay-tv systems for Liberty Global affiliates in Europe. Integration tests with 3rd party systems, acceptance tests, analysis, and resolution of technical issues, mainly located in Munich, and at customer premises in Amsterdam.
Deployment of Pay-tv systems for TVCabo and Abertis in Madrid.
Development and support of Interactive Voice Response Applications and Language Grammars based on Nuance voice recognition technology (Siatvox and C++) in Telefónica
