Honest, friendly, self-confident, flexible, team worker as well as team leader, integrated, responsible, cooperative, trustworthy, with high emotional intelligence, problem solving oriented, well-organized, strong personality.
Welcome and acknowledge all guests according to company standards.
Anticipate the needs of guests, respond accordingly to guests' inquiries or problems.
Knows the location and types of available rooms as well as the activities and services of the property.
Answer telephone, screen and direct calls.
Provide information to callers.
Direct persons to correct destination.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Reports any unusual occurrences or requests to the manager or assistant manager.
Complete special projects as instructed.
Attendance sheet and manual attendance record.
Monthly departmental LD report.
HACCP: hygiene checklist, chiller temperature checklist…
Training calendar.
Payroll.
Leave form.
Work harmoniously and professionally with co-workers and supervisors.
Conduct duties in a courteous, safe and efficient manner, in accordance with St. Regis Dubai policies and procedures, ensuring that the highest level of service and communication is maintained.
