Marina Grujic
Dipl. oec.
37 years old
Kragujevac (34000) Serbia and Montenegro
Professional Status
Employed
Available
About Me
Honest, friendly, self-confident, flexible, team worker as well as team leader, integrated, responsible, cooperative, trustworthy, with high emotional intelligence, problem solving oriented, well-organized, strong personality.
Business Developer (Customer Relationship Management; Sales Attendant; Public Relations Project Management; Customer Service Representative)
DesignRush
Since October 2018
Full-time
- Implementing PR strategies
- Following up with Editorial & PR team
- Managing and following up schedule (press release, newsletter, social media dates)
- Managing incoming requests, calls and inquires from agencies (customers)
- Create, manage and optimize email campaigns and follow-ups on an email marketing platform
- Sales outreach
- Keeping records of all interactions
- Updating websites and company's backend CMS
- Contacts research
- Reporting to superiors (daily and weekly meetings and reports)
Data Analyst
Cambridge Fund (Maletin Inc)
May 2018
to August 2018
Freelancer
- Creating data files
- Working in Google Drive, Excel
- Network development - Looking for public available lists; estimated values
Virtual Assistant
Alteroxity - E-Commerce & Internet Marketing Business
March 2018
to April 2018
Freelancer
- Complete market or internet research
- Development and maintenance of Web sites (Amazon)
- Handle correspondence and transcribe documents
- File Management (organizing files using Dropbox, Google Doc)
Telebroker
United Balkan Business Center
November 2017
to March 2018
Part-time
- B2C cold calling and prospecting.
- Establishing new sales by planning and organizing daily work schedule.
- Keeps management informed by submitting activity and results reports, such as daily call reports.
Account Manager
Global Marketing Solutions
May 2017
to August 2017
Belgrade
- Presenting products and services to existing/potential clients and assisting them in selecting those which fit client’s needs.
- Making telephone calls (no cold acquisition) and in-person visits/presentations to existing and prospective clients.
- Taking part in expert live seminars and webinars in Belgrade.
- Reporting to management and creating monthly/daily business plans.
- Working in a state-of-the-art CRM database.
Charter Sales Executive / Broker
Jetex
November 2016
to April 2017
Dubai
United Arab Emirates
- Establishing new business.
- Maintaining accurate records.
- Negotiating contracts.
- Organizing meetings.
- Attending exhibitions and meetings.
- Aiming to achieve annual target.
- Charter quoting, booking trips/securing payment, arranging customer/crew catering and transportation needs, and active customer flight following.
- Increase company sales.
- Maintain existing customer relationships.
- Keep confidential all company and client information.
Front Office Associate; Supervisor; Hostess
St. Regis hotel
September 2015
to November 2016
Dubai
United Arab Emirates
- Welcome and acknowledge all guests according to company standards.
- Anticipate the needs of guests, respond accordingly to guests' inquiries or problems.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Answer telephone, screen and direct calls.
- Provide information to callers.
- Direct persons to correct destination.
- Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Complete special projects as instructed.
- Attendance sheet and manual attendance record.
- Monthly departmental LD report.
- HACCP: hygiene checklist, chiller temperature checklist…
- Training calendar.
- Payroll.
- Leave form.
- Work harmoniously and professionally with co-workers and supervisors.
- Conduct duties in a courteous, safe and efficient manner, in accordance with St. Regis Dubai policies and procedures, ensuring that the highest level of service and communication is maintained.
Sales Manager; Production Worker
Formex
September 2012
to August 2015
Kragujevac
- Daily communication with clients via e-mail, telephone or directly.
- Field sales.
- Going to business meetings.
- Daily communication with the director of the company.
- Deal with queries from the public and customers.
- Take and relay messages.
- Monitor visitor access and maintain security awareness.
- Prepare correspondence and documents.
- Receive and sort mail and deliveries.
- Schedule appointments.
- Monitor and maintain office equipment.
- Control inventory.
- Tidy and maintain the area.
- Production, labeling, packing.
Promoter; Hostess; Fashion Instructor
Event studio
2008
to 2012
Kragujevac
- Communication with end customers.
- Impact on the formation of a positive image of a company that promotes.
- Stimulation and consumer information.
Fashion Instructor; Mannequin; Model
UMS Talents School
2003
to 2008
Kragujevac
Serbia and Montenegro
- Incitement the development of speech and communication skills.
- Physical development and health education.
- Submission of monthly report to superior persons.
-
Exploring backend system in details, from Agency submission to profile publication and any amendment required to agency profiles.
Expert
-
Avinode
Expert
-
Asana
Expert
-
CRM
Expert
-
Dropbox
Expert
-
Fortrader
Expert
-
Google Drive
Expert
-
Internet (daily, private and business)
Expert
-
LastPass
Expert
-
MetaTrader4
Expert
-
Micros Oaysis
Expert
- Microsoft Office (Access - intermediate level, Excel - intermediate level, Outlook – advanced level, PowerPoint - beginner level, Word - advanced level)
-
Monday.com
Advanced
-
Pipedrive
Expert
-
SalesHandy
Expert
-
Slack
Expert
-
Skype
Expert
-
Reserveout
Expert
-
WhosOn
Expert
- Wordpress
-
Zoiper5
Expert
-
Serbian language - native speech
Expert
-
English language - advanced
Expert
-
Spanish language - intermediate
Intermediate
-
Swedish language - low intermediate
Notions
-
Ex YU languages (Macedonian, Croatian, Bosnian, Montenegro) - advanced level
Advanced
- Keen reader of self-help books and novels.
- Yoga, fitness, bicycling, swimming, basketball, tennis…
