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Marina Alekseeva

IT Specialist

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Marina Alekseeva
36 years old
Riga Latvia
Contact me
Professional Status
Employed
Open to opportunities
About Me
IT specialist with working experience more than 5 years in this area. Responsible, patient, easy-going, able to work on own initiative and as a part of a team.
Resume created on DoYouBuzz
Experiences
  • Configured the Middleware settings in CRM and ECC, Administration Console, Data Loads,
  • Configured the Web UI, Business Roles, PFCG Roles, Navigation Profile, Work Centers, Technical Profile, etc.
  • Involved in supporting business users during User Acceptance Test (UAT)
  • Provided troubleshooting support for CRM and Middleware errors in landscapes.
  • Providing guidance on SAP functionality
  • Gathering business requirements for prospects, accounts and contacts, activities, opportunities, groupware integration and sales pipeline reports
  • Configuring the Middleware settings in CRM and ECC, Administration Console, Data Loads, Middleware Enhancements
  • Training business users and post go-live support activities
  • Writing documentation.
Company Description
A Nordic-Baltic IT company specializing in development and management of IT applications and IT consultancy services. Main areas of expertise for Winkora is application development and integration with SAP Netweaver platform

IT Administrator (freelance, remote work)

Safemaster
Since September 2014
Freelancer
Riga
Latvia
  • receiving incoming incidents/changes, record in call tickets and handle and track the resolution
  • delivering key performance indicators results (number of contacts, first contact closure, contact handle time, level of customer satisfaction index, etc.) that meet customer performance objectives
  • adhering to ITIL processes
  • acting as single point of contact for end-users for technical issues/requests
  • presenting complex technical information to a non-technical audience
  • educating and explaining product features and benefits as well as technical specifications
  • performing desk side support for all end-users
Company Description
The world's largest biotech company
Company website
http://www.roche.com/index.htm
  • installing and configuring computer hardware operating systems and applications;
    monitoring and maintaining computer systems
  • talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
  • troubleshooting system problems and diagnosing and solving hardware/software faults
  • providing support, including procedural documentation and relevant reports
  • following diagrams and written instructions to repair a fault or set up a system
  • supporting the roll-out of new applications
  • prioritising and managing many open cases at one time
  • rapidly establishing a good working relationship with customers and other professionals; testing and evaluating new technology
Company Description
It is one of the "Big Four" audit firms.
Company website
http://www.ey.com
  • Leading the local process of end-user migration from Windows XP to Windows 7
  • managing client hardware refresh and upgrades in preparation for migration to Windows 7
  • migrating from Office 2007 to Office 2010 at the same time as Windows is updated
  • Controlling operating system migration, repackaging application installers for silent deployment
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Resume created on DoYouBuzz