Marilyn Marin - Team Leader

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Experiences

Agente encargada de la cotización de grupos y particulares
Negociación de tarifas con hoteles y proveedores
Creación de programas y planes de viajes
Contabilidad y gestión de cuentas
Publicidad y mantenimiento de página web

Responsible for a team of L1 Analysts, delivering service to GSK and Merial.
Help the team to meet the contractual SLA targets.
Working to improve the overall quality of the service & team and continuously developing them through 121's.
Responsible for quality monitoring
Create, modify, update and adjust staff weekly schedules and attendance records
Responsible to support staff through providing supervision, leading and mentoring, conflict management, coaching and training.

Ensure all work is carried out and documented in accordance with required standards, methods and procedures
Major Incident reference
Incidents and Requests escalation point
Training Coordinator
Ticket Quality and call Reviews

Customer informatic support.
Taking part into the Continuos Improvement Plan for GSK

Customer service, check in, chck out, night audit, supervision of customer satisfaction.

In charge of the kitchen team.
Supervision of product quality.
Manage staff, planning tametables.
Responsible of customer satisfaction.
Resolution of incidents

Skills

Good command on Office Pack 2003, 2007 & 2010
Good knowledge of Lotus Notes
Good command on Outlook and Office communicator.

Spanish native

Expert
French, very high written, spoken and read

Expert
English fluent spoken, written and read

Advanced