Mariella Niederkofler
Global Customer Experience Manager
39 years old
Milan Italy
Professional Status
Employed
Available
About Me
Motto: Smiling Customers Come Back!
...Then you should contact me!
My name is Mariella Niederkofler and in my current role I help the business to listen actively to customers needs. Customer focus doesn't mean deliver business standards, but change business standards based on customer needs.
Looking forward to hear from you!
Do you want smiling customers and clients?
Are you looking for a person with good ideas, a lot of passion, but still very focused on execution and results?
Do you want to drive cultural change and transformation in your company?
Are you looking for someone able to transform ideas and dreams into an action plan?
...Then you should contact me!
My name is Mariella Niederkofler and in my current role I help the business to listen actively to customers needs. Customer focus doesn't mean deliver business standards, but change business standards based on customer needs.
Looking forward to hear from you!
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Italian
Expert
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German- Mother Tongue
Expert
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English
Advanced
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Spanish
Good
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French
Notions
- Critical thinking
- Project Management
- Performance management
- Budget setting and control
- Analitical Mindset
- Continous Improvement
- Vendor & Partner Mgtm
- Change Management
- Event Management
- High impact presentations
- Public speaking
- Creativity
- Negotiation
- CX Expert
- Reward & Incentive Program Mgmt
- Attention to detail
- Retention & Lead Campaign Mgmt
- Sales Network Mgmt
- Microsoft Office
- Photoshop
- Medallia (CX tool)
- Responsability & Ownership
- Motivation
- Stress Mgtm/ Resilience
- Fast learner
- Leadership
- Cross functional/boarder team work
- Active Listening
