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Mariella Niederkofler

Global Customer Experience Manager

Mariella Niederkofler
39 years old
Milan Italy
Professional Status
Employed
Available
About Me
Motto: Smiling Customers Come Back!

Do you want smiling customers and clients?

Are you looking for a person with good ideas, a lot of passion, but still very focused on execution and results?

Do you want to drive cultural change and transformation in your company?

Are you looking for someone able to transform ideas and dreams into an action plan?


...Then you should contact me!

My name is Mariella Niederkofler and in my current role I help the business to listen actively to customers needs. Customer focus doesn't mean deliver business standards, but change business standards based on customer needs.
Looking forward to hear from you!
Resume created on DoYouBuzz

Territory Manager

Shell Italia spa
November 2009 to 2012
  • Responsible for 30 Retail service sites. Focus on impact and results.
  • Monitor site Sales Performance , P&L. Define clear action plans to close gaps.
  • Implementing Retail marketing & Convenience Retail Plan. Ensuring CVP in place.
  • Liaise with internal stakeholders & external stakeholders (Local Authorities, ECC.) as well as with service site managers.
  • Selection and Recruitment of Retailers. Training and coaching to achieve excellent on site performance.
  • Motivation of Retailers
  • Achievement: Annual Local Travel Reward and Recognition as one of the best Sales Territory Managers.