Marie-Ange Gourvès-Durand
International Customer Care Manager
Paris France
Professional Status
Entrepreneur
Unavailable
About Me
Add me on Linkedin:
http://www.linkedin.com/in/gourvesma/en
Add me on Twitter:
@MarieAngeGD
VizualizeMe:
http://vizualize.me/magd
International Customer Care Manager
Internship Makers
Since June 2012
Full-time
San Julian's
Malta
- Student Care (student interview, student coaching, student assessment, student contact, student assistance during their stay etc.)
- Organizing events (party, dinners, excursions for students)
- Marketing Campaigns
- Website setting up and management ( in French, English and Spanish)
- Corporate and client brochure, flyers, billboard creation
- DTP
- Community Management (Facebook, Twitter, Linkedin, Pinterest, Blogger...)
- Negotiation and management of the Service Providers
- Partnership development
- => Missions carried out in French, English and Spanish
Marketing Manager Assistant - Exchange Support
blur Group
January 2012
to May 2012
Full-time
London
United Kingdom
- MARKETING
- Community management (recruitement of creatives, Twitter, Facebook, Linkedin Management)
- Write up of blur-Marketing blogs (WordPress)
- Write up the Newsletters
- Community management (recruitement of creatives, Twitter, Facebook, Linkedin Management)
- EXCHANGE SUPPORT
- Management of the Creatives' platform (Members and content moderation, write up blogs, management of the forum, write up the Customer Briefs, encourage creatives to pitch, broadcast messages)
- Customer contact
- Election of the 3 best creative pitches for the customers
- Management of the Creatives' platform (Members and content moderation, write up blogs, management of the forum, write up the Customer Briefs, encourage creatives to pitch, broadcast messages)
Operations Manager Assistant
MI Malta (Destination Management Company - Meeting & incentives)
April 2012
to August 2012
Full-time
Birkirkara
Malta
- Development of personalised programs for clients
in English, French and Spanish (Meetings, seminars, incentives) - Negotiation, bookings and management of suppliers
(Hotels, transports, guides, restaurants, entertainement) - Organisation and implementation of the final program
- Creation of marketing tools to promote the agency
- Sourcing new ideas, venues and suppliers for events
- Invoicing, payments and chasing of debtors
Press Officer
Lewis PR
June 2010
to September 2010
Full-time
Paris
France
- Formulation, translation (English - French) and distribution of press releases
- Journalistic relations: management of press article folders,
setting up of interviews, media briefing, organization of loan products - Management of the press coverage
- Client weekly update (in English)
- Compilation of the Lewis PR newsletter
- Organisation of the Navteq press conference
- Kensington project management
(Launching of a range of accessories for iPhone, iPad) - Client accounts - Siemens, Navteq, Panasonic, FIBA,
Sanyo, Kensington, Capco, Geolean
- Client accounts - Siemens, Navteq, Panasonic, FIBA,
Sales Manager Assistant
Corinthia Hotels International
September 2009
Full-time
San Gilian
Malta
- Implementation and monitoring of hotel offers with regards to groups (seminars, incentives, meetings)
- Uploading and follow up of business proposals on extranet
Operations Manager Assistant
MI Malta (Destination Management Company - Meeting & incentives)
May 2009
to August 2012
Full-time
Birkirkara
Malta
- Organisation of two back-to-back meetings
(Accommodation, catering, event) - Creation and design of promotional e-mails
- Development of client programs (in English and French)
- Translation of agency website
- Invoicing, payments
Graphic Designer - Marketing Manager Assistant
Partance ( Hotelerie de luxe sur mesure - Tourisme d'affaires )
May 2008
to August 2008
Full-time
Paris
France
- Organisation of Eductour events and workshops
- Site inspection in Malta and Prague to organise two client meetings
- Design and formulation of the Autumn-Winter brochure 2008,
marketing brochures, and e-mails
International Trade MBA - International Markets
Ecole Supérieure de Gestion
October 2011
to August 2012
International Finance,
Techniques of International Trade,
Economy,
Geopolitics,
European Market,
Accounting,
Engineering of International Projects,
International Marketing,
European Business Law,
Brand Strategy,
Negociation
=> Courses in English
Techniques of International Trade,
Economy,
Geopolitics,
European Market,
Accounting,
Engineering of International Projects,
International Marketing,
European Business Law,
Brand Strategy,
Negociation
=> Courses in English
Marketing & Communication Master 2 + Bachelor Business of Administration
Ecole Supérieure de Gestion
October 2007
to July 2012
Marketing (strategic, direct, digital),
Press Relations,
Internal Communication,
Crisis Communication,
Advertising,
Media Strategy,
Media Professional Culture,
Media Planning,
Off-Media,
Event,
Design,
Audiovisual Project,
Law,
Economy,
Accouting,
Geopolitics,
Negociations,
Business English,
Spanish
Learn more
Press Relations,
Internal Communication,
Crisis Communication,
Advertising,
Media Strategy,
Media Professional Culture,
Media Planning,
Off-Media,
Event,
Design,
Audiovisual Project,
Law,
Economy,
Accouting,
Geopolitics,
Negociations,
Business English,
Spanish
Licenciada en Publicidad y Relaciones Públicas
Universidad Rey Juan Carlos
January 2010
to June 2010
TV Ad Production,
Contemporary artistic movements,
Corporate Image,
Advertising and mass culture
=> All courses in Spanish (ERASMUS Exchange)
Contemporary artistic movements,
Corporate Image,
Advertising and mass culture
=> All courses in Spanish (ERASMUS Exchange)
Engineering Sciences - with honors
- Malta (1,5 year)
Madrid (6 months)
London (6 months)
Czech Republic, Dubai, Tunisia, Portugal, Sicily, Canaries Islands
- Gym, Latin Dance
- Can work effectively on several projects simultaneously
- Able to work under pressure and as part of a team
- Able to work effectively with different personalities
- Delegate management
- Event logistics
- Venue search
- Managing supplies
- Budget management
- Project management
- Corporate hospitality