I like to support others and be a part of a team to further the company's interests and growth. I accomplish this by working efficiently while engaging others in a respectful and professional manner. My philosophy has always been to apply myself with diligence so that my superior can focus on his or her responsibilities.
Improved market brand by developing responsive customer service strategy.
Manages budget and controls costs. Recovered significant accounts receivables by problem-solving client billing concerns and implemented new invoice process to support customer needs.
Corrects union distribution administration eliminating shortages and developed new processes to mitigate loss and audits.
Develops a rapport with clients, improved service delivery, grow and retain existing accounts by presenting new solutions and services.
Reduces union grievances by over 90%.
Improves customer relationships via face-to-face meetings and proactive solutions; saved $1.5 million-dollar account.
Supports sales by presenting before clients.
Developed new employee training and quality assurance programs.
Manages Chicago market overseeing HR, operations, sales, payroll and billing.
