Marian Nussbaumer-Olund
Focused on connecting with others, delivering excellent service, and creating and sustaining healthy work environments.
Human Resources Leader
Develops Trust
Change Management
Team Builder
Process Improvement
Employed
Open to opportunities
I like to support others and be a part of a team to further the company's interests and growth. I accomplish this by working efficiently while engaging others in a respectful and professional manner. My philosophy has always been to apply myself with diligence so that my superior can focus on his or her responsibilities.
General Manager
Whelan Security of Illinois
Since September 2017
- Improved market brand by developing responsive customer service strategy.
- Manages budget and controls costs. Recovered significant accounts receivables by problem-solving client billing concerns and implemented new invoice process to support customer needs.
- Corrects union distribution administration eliminating shortages and developed new processes to mitigate loss and audits.
- Develops a rapport with clients, improved service delivery, grow and retain existing accounts by presenting new solutions and services.
- Reduces union grievances by over 90%.
- Improves customer relationships via face-to-face meetings and proactive solutions; saved $1.5 million-dollar account.
- Supports sales by presenting before clients.
- Developed new employee training and quality assurance programs.
- Manages Chicago market overseeing HR, operations, sales, payroll and billing.
Vice President of Human Resources
ABM Industries
January 2013
to 2016
- Served as a critical business partner during a restructure of 4 key verticals into existing markets.
- Advised senior leaders on talent management including recruiting and selecting for key positions, performance management, compensation review, and annual performance reviews.
- Implemented termination and investigations review practices reducing litigation by 50%.
- Guided market leaders on staffing needs and organization design minimizing staffing needs and increasing profit.
- Provides hands-on support and coaching to leaders on human capital strategy
- Conducted investigations into employee and ethics complaints including wage and hour, harassment, and Code of Business Conduct violations.
- Managed high-performing HR team for an 800M revenue region.
Sr. Director of Human Resources
ABM Industries - Midwest Region
January 2011
to 2013
- Managed Human Resources, Risk Management, and Safety for during assimilation of another region.
- Restructured recruiting through the creation of an interview guide, applicant guide, and recommended channels for candidate recruitment.
- Formulated new leadership design following restructure and defined reporting relationships, titles, job descriptions, and compensation packages using pay equity analysis.
- Worked with counsel on the development of ADA/FMLA protocol across all states.
Regional Risk Management Director
ABM Industries
January 2005
to 2011
- Managed Human Resources, Risk Management, and Safety during through M&A.
- Completed training on diversity, harassment, investigations, reporting, and policy changes.
- Managed TPAs for insurance including worker's compensation, general liability, auto, crime.
- Moved insurance programs and evaluated brokers to provide cost savings in our insurance portfolio.
- Evaluated the risk program including handling
