Marian Nussbaumer-Olund

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Experiences

Improved market brand by developing responsive customer service strategy.
Manages budget and controls costs. Recovered significant accounts receivables by problem-solving client billing concerns and implemented new invoice process to support customer needs.
Corrects union distribution administration eliminating shortages and developed new processes to mitigate loss and audits.
Develops a rapport with clients, improved service delivery, grow and retain existing accounts by presenting new solutions and services.
Reduces union grievances by over 90%.
Improves customer relationships via face-to-face meetings and proactive solutions; saved $1.5 million-dollar account.
Supports sales by presenting before clients.
Developed new employee training and quality assurance programs.
Manages Chicago market overseeing HR, operations, sales, payroll and billing.

Served as a critical business partner during a restructure of 4 key verticals into existing markets.
Advised senior leaders on talent management including recruiting and selecting for key positions, performance management, compensation review, and annual performance reviews.
Implemented termination and investigations review practices reducing litigation by 50%.
Guided market leaders on staffing needs and organization design minimizing staffing needs and increasing profit.
Provides hands-on support and coaching to leaders on human capital strategy
Conducted investigations into employee and ethics complaints including wage and hour, harassment, and Code of Business Conduct violations.
Managed high-performing HR team for an 800M revenue region.

Managed Human Resources, Risk Management, and Safety for during assimilation of another region.
Restructured recruiting through the creation of an interview guide, applicant guide, and recommended channels for candidate recruitment.
Formulated new leadership design following restructure and defined reporting relationships, titles, job descriptions, and compensation packages using pay equity analysis.
Worked with counsel on the development of ADA/FMLA protocol across all states.

Managed Human Resources, Risk Management, and Safety during through M&A.
Completed training on diversity, harassment, investigations, reporting, and policy changes.
Managed TPAs for insurance including worker's compensation, general liability, auto, crime.
Moved insurance programs and evaluated brokers to provide cost savings in our insurance portfolio.
Evaluated the risk program including handling

Skills

Focused on connecting with others, delivering excellent service, and creating and sustaining healthy work environments.