I have a strong ability to identify improvements and propose effective solutions, with a positive mindset and a can-do attitude. Influencing the business's corporate strategy with an operational and client-customer based approach; I innovate cash and stock related operational processes. I work through challenges with a smile and liaise with all departments for a better understanding throughout the business, opening challenges of communication, ultimately improving interdepartmental effectiveness.
Investigate issues brought by investors regarding their HSBC investment operations and processes and report breaches in banking regulations and internal procedures.
Effectively convey my findings to customers aiming to achieve their complete satisfaction, restoring any financial loss whilst applying the Treating Customer Service principles.
Undertake compliance controls on end to end investment operation processes.
Identify risks and actively implement adequate measures and procedures designed to minimize such risks
Liaise with all departments to exchange valuable information and feedback.
