Headed content development department determining team structure, KPI dashboard and performed process optimization to achieve 100% team weekly and monthly targets, aligning them with global company benchmarks.
Discovered a structural problem in the activation of customers, leading a team of 15 onboarders to actively engage and enlist 330 food vendors in a period of one month.
Highlighted weaknesses in the company management strategy, developing and implementing several micro management practices including holding training workshops, communication activities between departments and HR activities.
